Lead and develop a sales engineering team to onboard complex enterprise customers, oversee end-to-end onboarding projects, partner with sales, manage workload and metrics, resolve escalations, design scalable onboarding solutions, and drive process improvements using data.
Staples is business to business. You're what binds us together.
At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.
What you’ll be doing
- Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
- Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
- Partner closely with Sales leaders and Business Development teams
- Manage team workload, priorities, and metrics
- Act as escalation point for complex customer issues
- Lead change management within go-to-market models
- Use data to identify trends, coaching, and process improvements
- Design scalable onboarding solutions
- Balance customer satisfaction with operational efficiency
What you bring to the table
- Strong people leadership and coaching skills
- Ability to influence cross-functional partners
- Customer-first mindset
- Comfort leading through change
- Strong communication and analytical skills
- Passion for operational excellence and growth
- Ability to create an environment of associate growth and development.
Basic Qualifications
- 4+ years in management or project management
- Proven leadership and coaching skills
- Experience leading onboarding or customer success programs
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience using performance metrics
- Ability to travel as needed
Preferred Qualifications
- Bachelor’s degree
- Experience with enterprise or mid-market customers
- Background in Sales or Customer Success
- Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred.
- Understanding of procurement and integration standards including:
- cXML
- EDI
- OCI
- SAP
- Arriba
- Coupa
- Oracle
- Jaggaer
- Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
- Experience partnering with technical or IT teams in large, matrixed organizations.
Why This Role Matters:
- The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership.
- This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations.
We Offer
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
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