At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
As the Team Leader for the UK Account Manager Team, you will lead a team focused on developing strong operational and commercial relationships with an assigned group of eBay sellers across various categories. Your primary objective will be to coach and guide the Category Advisors to drive growth for our sellers on eBay by identifying account optimization, scaling opportunities, and promotional activities. You will also support your team by staying ahead of market trends and providing insights into their respective industries to enhance seller performance and growth.
What you will accomplish:
- Drive Team Performance: Lead your team to achieve or exceed targets on key business metrics, fostering a results-driven environment.
- Deliver Team Coaching: Provide ongoing coaching and development to help the team support sellers grow & scale their business.
- Cultivate Team Development & Engagement: Build a cohesive, high-performing team through hiring, onboarding and continuous skill development while fostering an open and creative work environment.
- Focus on Continuous Improvement: Drive a culture of continuous improvement by fostering creative curiosity, optimising processes and enhancing programmes to deliver innovative solutions and operational excellence.
- Market Insight: Stay ahead of market dynamics and offer guidance on how your team can proactively support sellers in growing their businesses on eBay.
- Strategic Reporting: Deliver weekly business performance reports, offering key insights to stakeholders, and continuously improve team processes.
- Collaborative Leadership: Partner closely with cross-functional teams and business unit leaders, bringing fresh insights and growth opportunities to the leadership table.
- Cross-functional Programs: Lead new programs and pilot initiatives designed to enhance seller engagement and drive growth.
What you will bring:
- Customer-centric approach with a deep understanding of customer needs and focus on exceptional service
- Strong leadership and motivational skills with experience leading a team, preferably of Account Managers or in a customer facing role
- Data-driven decision maker with ability to analyze trends and metrics to inform strategy
- Excellent communication and stakeholder management skills with influencing capabilities
- Problem-solving attitude focused on continuous improvement and operational efficiency
- Proven ability to manage complexity and prioritize in a fast-paced environment
- Technical proficiency in CRM & Sales tools, and strong working knowledge of Excel, PowerPoint, and Word
Benefits:
- Yearly Bonus Plan
- 25 days Paid Holidays
- Educational Assistance
- Healthcare Plan
- Pension Plan
- Paid Parental Leave
- 4 weeks paid sabbatical every 5 years
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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