Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To lead the quality assurance function for SBO Operations and its value chain to monitor and evaluate the quality of Operations’ activities in alignment with the relevant standards and frameworks and to provide oversight and confirmation of the closure of incident, audit, Compliance monitoring and any other actions against Operations. To analyse trends/patterns, conduct root cause analysis, generate reports and provide mentoring on areas of concern and prepare recommendations for improvements
Qualifications
Experience Required
- 3-4 years in Banking Ops - required
- 3-4 years in Risk - preferred
Key Outputs:
- Conform to the bank’s risk policies and procedures for all products. Efficiency & Effectiveness of Risk and Compliance, as indicated through positive findings of Internal Audit, Compliance and other assurance reports.
- Focus on excellent time management through short and medium term effective planning strategies. Constant review of processes and strategies required to enhance service excellence to the client base
- Identify problems/potential problems by applying knowledge to precedents and trends and suggesting innovative and unique solutions to enhance and improve service delivery. Take into account sensitivities and confidentiality when dealing with Internal and external clients
- Act as the Line Manager of the Operations Quality Assurance Officers maintaining close and regular contact to ensure their work is planned and organized effectively and their output is in line with expectations. Coach, Guide and Monitor EDD Consultants.
- Sound knowledge of bank’s laid-down policies and procedures relating to all areas impacting Operations. Putting into practice Knowledge of risk management principles and Anti Money Laundering practices and relevant regulatory legislation.
- Track and verify the closure of actions relating to Incidents, Compliance Monitoring, Assurance Reviews Internal Audit and other 2md / 3rd line oversight monitoring
Additional Information
Behavioural Competencies:
- Articulating Information
- Checking Things
- Documenting Facts
- Embracing Change
- Examining Information
- Managing Tasks
- Meeting Timescales
- Producing Output
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Client Knowledge
- Processing
- Product and Services Knowledge
- Product Related Systems (Consumer Banking)
