The Systems Analyst conducts business requirement analysis, designs documentation, develops, maintains, and tests system modules. They execute testing plans, provide post-implementation support, and ensure systems are operable and efficient. They also enhance existing systems and resolve technical issues through research and debugging.
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Job Description:
Job description
- Conducts analysis on Business Requirements and prepares the design documentation at the systems level for medium to complex systems or modules
- Develops and maintains, tests and implements modules according to system specifications. Identifies all possible scenarios and prepares tests for the systems under development.
- Executes test plan during development and provides system testing, user acceptance testing and other testing support as required to ensure that the system processing reflects user requirements / designs
- Performs implementation activities such as program promotions, installation of the system, training and tutorial for end users
- Provides post-implementation support for systems including analysis of production incidents
- Develops and updates of the Permanent System Documentations and other Operations Manuals
- Provides updates and status reports to the project manager during the course of a development and related support activities
- In charge of a system module. Identifies areas for improvement /enhancement on existing system module or on the entire system, and on new ones being developed
- Ensures solutions are well engineered, operable, maintainable and delivered on schedule
- Resolves technical issues through debugging, research and investigation
Soft Skills:
- Decisiveness (Competent)
- Communication (Competent)
- Customer Service Orientation (Competent)
- Tolerance for Stress (Competent)
- Fast Cycle (Competent)
- Work Standards / Quality Orientation (Competent)
Required Skills: (Identify top skills needed from the job)
- At least 2 years or more as Salesforce Systems Analyst
- Strong Knowledge of SFDC standard Objects and familiarity with designing Custom Objects and Lightning platform
- Experience with Sales and Service Cloud in Lightning Platform.
- Experience with Service Financial and Marketing Cloud is a plus.
- Applied knowledge of Salesforce Configuration, Customization, design of Visual Force Pages, Lightning Web Components, Apex Triggers and Reports and Dashboards.
- Experience with Informatica or any similar ETL tool, analysis & design, with testing experience is a plus.
- Strong analytical, problem solving, and interpersonal skills. Willingness and ability to quickly adapt to new environments and learn new technologies.
- Experience in managing multiple resources/developers
- Competent Systems Analysis and Design skills
- Systems Development Life Cycle (SDLC) major tasks and deliverables
- Strong problem-solving and critical-thinking skills
- Outstanding written and verbal communication skills, experience working in cross functional environment
- Knowledge in Source Code Control procedures
- Knowledge/experience in Release Management practices
- Knowledge/experience in Configuration Management practices
Other Requirements:
- College/University Degree, preferably in Computer Science, Engineering & Mathematics
- Background in Banking, Financial and Life Insurance business is a plus
- Applies competent programming skills in at least one of the supported Sun Life platforms
- Applies competent systems analysis and design skills
- Able to apply the development methodology used in Sun Life (Entry) foundational knowledge of:
- Systems Development Life Cycles, its stages, major tasks and deliverables
Job Category:
IT - Application Development
Posting End Date:
30/01/2025
Top Skills
Salesforce
SFDC
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As a Systems Analyst, you will analyze business requirements, design system solutions, develop or maintain modules, conduct testing, and provide post-implementation support. You will also prepare program specifications and documentation, and deliver user training while ensuring the system meets user demands and regulatory standards.
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As a Systems Analyst, you'll analyze business requirements, design system solutions, develop and maintain programs, identify testing scenarios, and provide production support. You'll also document user manuals and provide updates to project managers while working collaboratively in a dynamic team environment.
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The Systems Analyst will conduct analysis on business requirements, prepare program specifications, develop and maintain system modules, conduct testing, provide user acceptance support, handle post-implementation issues, and facilitate training for end users.
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