System Engineer II

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

System Engineer II

Why We Have This Role
 
Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.

 
How You’ll Find Success

• Deep knowledge in Linux systems and a variety of open source tooling/technologies
• Establishing productive working relationships with other platform teams, AWS counterparts, security, and compliance teams
• Designing with an eye towards scalability, both in technical measures and organizational processes
• Possessing a customer-obsessed attitude when working with application teams within the company
• Emphasize scalable and high-performance architectural design, ensuring solutions are both efficient and sustainable
• Maintain a proactive mindset to identify gaps in platform performance and address them effectively

How You'll Grow

• You will be working with cutting edge Kubernetes ingress technologies, like Gateway API to architect and implement how application ingress works at enterprise, worldwide, scale
• You will gain expertise in DNS and service discovery technologies, including Route53
• You will work with Cilium and Hubble as a part of the overall service mesh and application visibility layer of our infrastructure

Things You’ll Do

• Influence the way that engineers at Qualtrics running applications through best-in-class tooling, and services
• You will create, deploy, and operate services that ensure our overall platform exceeds goals for availability, scalability, and performance
• You will help define how Qualtrics engineers operate containerized workloads
• You will architect the services and design the best practices for service discovery for all of Qualtrics engineering
• Participate in periodic on-call responsibilities as part of a global team
  

What We’re Looking For On Your Resume

• Experience in high-level languages like Go/Python and scripting languages like Bash
• Experience with distributed systems and microservices architectures
• Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
• Strong experience with Linux OS and its administration
• Understanding of containerization technologies (Docker, Kubernetes)
• Excellent analytical and problem-solving skills
• Strong communication skills and ability to work effectively within a team and across various teams
• Good understanding of web technologies & protocols e.g. TCP/IP and HTTP
• Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
• Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)
• Knowledge and practice of DevOps culture
• Experience in incident response and root cause analysis
  

What You Should Know About This Team

• On the Platform Infrastructure team, we work closely with AWS, aligning with our AWS TAMs to understand their internal roadmap of enterprise-focused service mesh, API gateways, and container orchestration features.
• We work at tremendous scale; our services must scale to support the entire landscape of Qualtrics engineering. 
• Thousands of hosts in regions across the globe. 
• This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics.
•  We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.

Our Team’s Favorite Perks and Benefits

• Annual Leave: 25 annual leave days per annum plus an additional day for each year of service (to a max of 5)
• Private Medical Insurance - health & dental cover for you and your dependents
• Wellness - can be reimbursed for a variety of wellness activities via our dedicated platform
• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Group Life & Income Protection Insurance
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
   

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
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