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The Application Support Analyst III will maintain and integrate software applications, performing testing, quality assurance, and support to implement software and updates. Responsibilities include improving application support processes, managing incident tickets, and handling complex issues independently while communicating with users.
Job Purpose and Impact
The Application Support Analyst III will maintain, integrate and implement software applications within the organization. In this role, you will perform complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities
- Develop and recommend improvements to advanced and complex application support processes and procedures.
- Review, analyze and prioritize incoming incident tickets and user requests.
- Keep an open channel of communication with users and respond to advanced and complex application support requests and needs.
- Review and performs the programming, configuration, testing and deployment of fixes or updates for application version releases.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
Qualifications
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What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
