Support Bar Analyst

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

The successful candidate will be responsible for providing local and frontline support at their locations and will serve as a main point of contact for studios issues while at the same time having a high level of technical knowledge and high level of customer server across instant messaging, email, telephone and face to face interactions.

This is an excellent opportunity for a Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

Duties and Responsibilities

Full scope of tasks including but not limited to:

·        Act as front line support for local and/or time zone based employees.

·        Serve as the main point of contact for our customers via email, walk ups, and chat support.

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

The successful candidate will be responsible for providing local and frontline support at their locations and will serve as a main point of contact for studios issues while at the same time having a high level of technical knowledge and high level of customer server across instant messaging, email, telephone and face to face interactions.

This is an excellent opportunity for a Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

Duties and Responsibilities

Full scope of tasks including but not limited to:

·        Act as front line support for local and/or time zone based employees.

·        Serve as the main point of contact for our customers via email, walk ups, and chat support.

Selection Process

Competency based interview.