Supervisor, Business Engagement

HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.

HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.

Job Description

The Business Engagement team at HedgeServ is seeking experienced professionals from NAV or Middle Office functions to support the testing, deployment, and validation of our applications. This role is pivotal in ensuring our applications meet the highest standards through strategic testing processes and close collaboration with development and business teams. ). There is a focus on strategic testing processes and procedures that enhance the quality of our applications and ensuring that the company standards and specifications are met.

The successful applicant will play a key role in managing User Acceptance Testing (UAT), Client-Specific Quality Assurance (QA), and driving initiatives that enhance operational efficiency. While no prior experience in the application development lifecycle is required, an interest in automation and testing is essential.

Key Accountabilities of the Role

Note: Responsibilities may evolve based on client structure and business needs.

• Collaborate with global teams across New York, Sofia, Cork, and Dublin to uphold HedgeServ’s quality standards.

• Partner with client service and development teams to understand and support key client deliverables as well as customized deliverables.

• Develop and maintain Acceptance Criteria Checklists tailored to client processes.

• Validate release candidate builds and raise issues or bugs to product owners.

• Support automated testing efforts and triage discrepancies.

• Facilitate business sign-off for releases and contribute to rollout and deprecation planning of new technology, workflows and processes.

• Define test cases for new functionality in collaboration with Product and Business teams.

• Act as a subject matter expert (SME) on projects involving the Business Engagement team.

• Drive initiatives to improve efficiency and quality for HedgeServ clients.

Pre-requisite knowledge, skills and experience

Required Experience & Skills:

• 4+ years of experience in a NAV or Middle Office role.

• Degree in Accounting, Finance, Business, or Computer Science.

• Strong systems, product and process knowledge

• Strong analytical and problem-solving skills.

• Reliable, Dependable, Approachable & Committed

• Excellent verbal and written communication in English.

• Comfortable working independently and in a team environment.

• High attention to detail and a proactive approach to issue resolution.

• Strong interpersonal skills and a collaborative mindset.

• Demonstrated leadership and ownership of tasks.

• Ability to manage multiple projects simultaneously.

Desirable:

• IT literacy with a familiarity of automation tools or testing frameworks.

• Experience working in a cross-functional, global environment.

Why Join the Business Engagement team?

• HedgeServ’s Business Engagement team value innovation, collaboration, and continuous improvement. You’ll be part of a team that’s involved in shaping the future of Hedgeserv’s technology, with opportunities to grow, lead, and make a real impact.