Strategy Manager, Fraud - Krak

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

We are seeking a highly skilled and motivated Fraud Strategy Manager to join our dynamic crypto company. As Strategy Manager, Fraud for Krak, you will play a crucial role in managing Krak products, including P2P, Third-Party Payments, the Krak Debit Card and any new business requirements. You will own and deliver approval and decline rate reviews, fraud levels, and the optimisation of messaging to ensure the best outcomes for both the business and our clients, while minimising friction.

You will be responsible for supporting development and implementation, optimising fraud controls and fraud rates across all Krak products to increase revenue, keep fraud within company thresholds, and ensure a smooth and secure environment for our users.

• You will be the lead on banking, card issuing regulations, and fraud prevention.
  You will deliver business requirements working closely with the product & engineering teams

• Control, monitor, and analyse Krak fraud trends:
  Stay up to date with the latest fraud trends, techniques, and technologies in the crypto industry. Conduct in-depth analysis of fraud patterns and identify potential vulnerabilities to proactively mitigate risks

• Monitor and analyse payment trends: Stay current with payment regulations, trends, techniques, and technologies within the crypto industry. Conduct detailed analysis of payment patterns and identify opportunities to proactively increase revenue

• Policy, process, rules creation and fraud prevention strategies: Create and maintain effective fraud and payment policies, processes, Strategies and rule frameworks

• Develop and implement fraud prevention strategies: Including Collaboration with cross-functional teams, including Fraud org teams, Product, Engineering, and Security, to design and implement effective fraud prevention strategies and frameworks for the crypto platform

• Risk assessment, mitigation, governance, and audit controls: Conduct comprehensive risk assessments to identify potential Krak fraud and payment risks and vulnerabilities. Implement preventive measures and controls to mitigate risks effectively and support governance and audit requirements

• Support business growth and compliance controls: Balance fraud prevention with customer experience and revenue optimisation

• Fraud detection and investigation: Develop and maintain robust Krak fraud detection systems and tools to identify suspicious activities, transactions, and patterns. Own and lead investigations into suspected fraudulent activity, gathering evidence and working closely with Krak Product, Legal, and Compliance teams

• Cross-functional collaboration: Partner with Customer Engagement, Compliance, Legal, and other internal teams to ensure effective coordination and communication on Krak fraud- and payment-related matters

• Data analysis and reporting: Utilise data analytics tools and techniques to extract meaningful insights and produce regular reporting on fraud and payment trends, patterns, and key performance indicators. Present findings to your manager and recommend strategies for continuous improvement

• Regulatory compliance: Stay abreast of relevant laws, regulations, and industry guidelines related to fraud prevention and payments, ensuring organisational compliance. Develop and maintain effective fraud frameworks and procedures

• Leadership and mentorship: Provide guidance, mentorship, and training to team members, fostering a culture of continuous learning and professional growth

• OKRs and strategic delivery: Develop and implement Krak fraud and payments improvement OKRs and strategies in collaboration with cross-functional teams

• Business reporting: Deliver clear and actionable business reporting on a daily, weekly, monthly, and quarterly basis

• Best practice guidance: Provide guidance and support to internal teams on best practices across payment methods

• Proven experience (7+ years) in banking, payment processing management, and fraud controls

• Proficiency in fraud and payment optimisation strategies, tools, and techniques

• Excellent SQL, analytical and problem-solving skills with strong attention to detail and a Solid knowledge of data analytics and reporting, with experience using data-driven insights to inform decision-making

• Proven experience with Card acquiring, Third Party, Peer2Peer payments, banking regulatory requirements and Fraud controls

• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams and external stakeholders

• Ability to adapt quickly in a fast-paced, rapidly evolving industry

• Flexible, adaptive, and self-managed, with a strong team mindset and a willingness to accommodate both business and fraud organisation needs

• Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration, Finance)

• Strong understanding of blockchain technology, cryptocurrencies, and associated fraud risks

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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