Strategy and Analytics Business Analyst

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Strategy & Analytics (S&A) maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer term, high effort, high value strategic priorities. We take a data-driven approach that combines strategy and analytics to help Ops leaders solve their most complex and most important issues.

What you’ll do

In this role, you’ll be the go-to expert for your business area - in this case, the Product Experience Operations team that works to design, incubate, and scale “specialized” operations that are essential to users’ product experience. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You'll build the data foundations for the team's rhythm of the business, partnering with operations leaders to deeply understand their strategy and goals and ensuring we have the right data in place to execute against those goals. You may also scope and lead mission critical projects and execute on strategic initiatives.

Responsibilities

• Metrics & Insights: 
  • Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. 
  • Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. 
  • Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
• Stakeholder management: 
  • Collaborate with global teams, including Operations, Finance, Data Science, and Product/Engineering, to implement cross-functional changes.
  • Work with stakeholders to clarify business goals, establish project requirements, and align on expectations and timelines.
• Communicate with executives: 
  • Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making
• Drive operational excellence: 
  • Design, optimize and drive operational reviews and rhythm of the business. 
  • Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs. 
  • Seek to simplify and drive continuous improvement across the business.
• Support planning:
  • Support with forecasting/planning processes, including near/medium/long-term planning, to enable leadership to make strategic decisions.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 1+ years of prior experience in analytical and strategic roles
• Outstanding analytical ability, expert in SQL and understanding of data relationships
• Experience building data pipelines and dashboards
• Outstanding communication, presentation skills & stakeholder management skills
• Experience working in or with Operations, Support, Risk, Trust & Safety, Financial Crimes, or Financial Services
• Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strateg

Preferred qualifications

• Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
• Used Git to manage and push code changes
• Experience with Tableau