Strategic Workforce Planning & Analytics Lead

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com 

About the Team & Business Line: 

Citco Group provides services to our Citco Group of Companies and helps business to succeed in client service excellence. 

The Citco HR function comprises of five teams that collaborate to support business operations: Talent Acquisition, Learning & Development, Rewards, People Operations and HR Business Partners. We are now evolving this model by introducing Strategic Workforce Planning and Analytics as a new, enterprise capability within HR

Your Role:

The Strategic Workforce Planning Lead will lead Citco’s enterprise Strategic Workforce Planning (SWP) capability, ensuring the organisation has the right capacity, capabilities, locations, and cost structure to deliver its business strategy over the short, medium, and long term.

The role provides forward-looking workforce insights and scenarios to support executive decision-making.

This is a unique opportunity to build Citco’s Strategic Workforce Planning and Analytics capability from the ground up, shaping how workforce decisions are made across a complex, global organisation.
The role offers a challenging but highly rewarding mandate, with real scope to influence executive decision-making, introduce innovative approaches, and embed data-led thinking at enterprise level.
The successful candidate will have the chance to make a lasting impact, creating a function that delivers meaningful insight, drives strategic outcomes, and evolves with the business.

Strategic Workforce Planning 

• Lead enterprise, multi-year workforce planning aligned to business strategy and growth priorities 
• Translate business plans into workforce demand and supply scenarios to inform decision-making
• Identify workforce risks and constraints (critical skills, capacity gaps, succession exposure)
• Align workforce planning outputs with budgeting, forecasting, and planning cycles.

Workforce Analytics and Insights

• Define and own workforce planning metrics and dashboards
• Develop predictive and scenario-based analytics to support strategic decisions
• Integrate internal workforce data with external labour-market intelligence

Business Partnership

• Partner with business units to develop annual workforce plans aligned to operational priorities
• Facilitate workforce planning sessions with stakeholders to pressure-test assumptions and build buy-in
• Translate workforce data into clear recommendations for hiring, redeployment, upskilling or restructuring
• Monitor progress and outcomes against agreed workforce plans
• Support change management and transition planning

About You:

• 12+ years experience in workforce planning, HR analytics with at least 5 years in a senior or lead capacity
• Proven track record building workforce forecasting models and scenario planning from scratch or significantly improving existing ones  
• Advanced proficiency in workforce planning methodologies, analytics tools and databases
• Strong statistical analysis and forecasting capabilities, with expertise in workforce analytics platforms, data visualisation, and executive-level presentation
• Experience operating at enterprise and global level 
• Experience in financial services, fund administration, or professional services environments
• Proven ability to influence senior leaders with data-driven insights

Core skills

• Strong strategic thinking, business and financial acumen
• Deep expertise in workforce planning and scenario modelling
• Advanced analytical capability with strong data storytelling skills
• Excellent stakeholder management and influencing skills
• Strong project management discipline

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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