Strategic Programs Lead, Operations & GTM

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Risk Operations Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment. More specifically, our team focuses on Program management, User Insights, and Operational Efficiency. As an enablement function, we work with many stakeholders including Operations, Product, Eng, GTM, and others. If you’re the type of person who enjoys working on high impact projects on a global scale, running programs from end to end, and advocating for users – you’ll love this role. Note: We do not require prior experience in Risk or Compliance to be considered for this role.

The Strategic Programs Lead, Operations & GTM sits within the Risk Operations Enablement team and serves as a key driver of Stripe’s readiness and execution for large-scale risk and regulatory initiatives. This role acts as the connective tissue between internal Risk and Go to Market Teams, with the goal of delivering exceptional execution and proactive support for both users. The Strategic Programs Lead will work across customer segments, with a global scope and hybrid internal and external engagement. This role requires strong executive communication skills and is a customer-facing role.

GTM Enablement

• Deliver enablement for GTM teams (AEs and CSMs) and partner with Technical Account Management, Enterprise Support, and Operational teams to ensure consistent understanding and execution
• Create training sessions, field guidance, and reference documentation to drive awareness and preparedness; build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards
• Develop thought leadership on a long-term operating model that reduces GTM friction and improves field alignment with Risk teams

Customer Engagement and Escalation Support

• Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users
• Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps
• Conduct retrospectives and synthesize learnings to continuously raise the bar on execution

User Segmentation and Resource Management

• Analyze impacted user populations to design differentiated segments that map to tailored plans for communication, training, execution, and enforcement
• Coordinate resource planning (e.g., surge staffing) to ensure quality and consistency across customer engagement regardless of resourcing model
• Build and maintain dashboards and tracking tools to ensure accountability and transparency across phases

Cross-Functional Leadership

• Build deep relationships with senior leaders across GTM and Risk teams; develop clear POVs how to execute complex global projects with a user-first mentality
• Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
• Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 10+ years in GTM, Sales, Revenue Strategy, Customer Success, or Program Management, with a proven track record of leading large-scale strategic initiatives across global customer bases from planning through to execution
• Strong cross-functional leadership with experience aligning GTM and Operations teams toward shared goals
• Robust analytical skills with the ability to derive strategic insights from data as well as monitor progress, surface issues, and ensure high-quality execution
• Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
• Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders

• Experience in fintech, financial services, payments, or regulated technology environments, with proven success in translating complex regulatory or technical concepts into practical action plans and user guidance
• Background in platforms, marketplaces, SaaS infrastructure, or global onboarding/risk requirements
• Experience designing enablement programs including webinars, field training, and reference guides
• Prior experience managing contractors and other service providers
• Consulting experience and an MBA is a plus