Synthesia Logo

Synthesia

Strategic Customer Success Manager - German Speaking

Posted 2 Days Ago
Be an Early Applicant
In-Office
29 Locations
Mid level
In-Office
29 Locations
Mid level
As a Strategic Customer Success Manager, you will build relationships with clients, educate them on the video content creation process, and ensure their success with the Synthesia platform.
The summary above was generated by AI
 Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers,what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role...
  • Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
  • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
  • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
  • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
  • Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You need to be German Native / Bilingual Proficiency
  • You are based in Europe

At Synthesia we expect everyone to...

  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental
  • Make the Journey Fun

You can read more about this in this public Notion page 

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

  • A competitive salary + stock options in our fast-growing Series D start-up.
  • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
  • 25 days of annual leave + public holidays in the country where you are based.
  • Cycle to work scheme (London).
  • Regular socials.
  • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
  • A generous referral scheme.
  • Pension contribution/salary sacrifice.
  • Work from home set up.
  • A huge opportunity for career growth as you’ll help shape a market-defining product.

Top Skills

B2B Saas
Synthesia Platform
Video Editing Software

Similar Jobs

An Hour Ago
Hybrid
Athens, GRC
Senior level
Senior level
Financial Services
As a Quality Assurance Automation Engineer, develop and execute test automation strategies for financial technology applications, ensuring product quality and stability.
Top Skills: .NetC#GitlabJenkinsPythonRestSoapSQLTeamcity
An Hour Ago
In-Office or Remote
34 Locations
Entry level
Entry level
Machine Learning • Natural Language Processing
Welo Data seeks individuals fluent in Ukrainian for remote roles in annotation, evaluation, and data collection to enhance AI models.
Top Skills: Ai ToolsDigital ToolsFrameworks
An Hour Ago
In-Office or Remote
35 Locations
Entry level
Entry level
Machine Learning • Natural Language Processing
Join Welo Data as part of a global community focusing on data annotation and enhancing AI models with diverse linguistic expertise.
Top Skills: AIDigital ToolsMachine Learning

What you need to know about the Dublin Tech Scene

From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account