Company Overview:
We are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized solutions to deliver substantial long-term impact.
Our team has a strong strategic consulting background (former McKinsey, BCG, and Bain) and works closely with clients at all levels of their organizations, building capabilities and creating self-sustaining customer operations excellence engines. In the recent past, we have also worked together with MBB companies as subject-matter expert.
Role Overview:
As an Associate in our company, you will play a vital role in supporting strategic initiatives focused on customer service operations and sales.
Reporting directly to the Engagement Manager, you will work closely with them to assist in the management and execution of key projects. While your responsibilities will include client-facing activities, you will primarily be responsible for specific project tasks and deliverables, taking a portion of the project responsibility.
This is an excellent opportunity to gain valuable experience in a client-facing role and contribute to the success of our client engagements.
Key Responsibilities:
1. Project Support: Assist the Engagement Manager in managing and executing end-to-end projects focused on improving customer service operations and sales effectiveness. This includes supporting project planning, conducting research, data analysis, and assisting in the development of recommendations and solutions
2. Client Engagement: Engage with clients to understand their needs, gather data, and support the delivery of project updates and recommendations. Collaborate with the Engagement Manager in “filling the room”; during client meetings, presentations, and workshops
3. Data Analysis: Perform data analysis using Excel and other relevant AI tools to extract insights, identify trends, and support decision-making. Collaborate with the Project Leader to develop robust Excel models and visualize data for effective communication
4. Deliverable Creation: Contribute to the creation of high-quality deliverables, including PowerPoint presentations and reports. Ensure that all deliverables adhere to the company’s standards and effectively communicate key findings and recommendations. Leveraging generative AI tools (e.g., Claude, ChatGPT, Copilot) to accelerate analysis cycles and pressure-test hypotheses
5. Research and Knowledge Development: Stay updated on industry trends, customer operations practices, and emerging technologies. Conduct research and contribute to the development of intellectual property and knowledge resources for the company
6. Collaborative Teamwork: Collaborate effectively with the project team members, providing support, sharing insights, and leveraging each other’s expertise to deliver high-quality outcomes
Qualifications and Skills:
Master’s degree in a relevant field; MBA is a plus.
Minimum of 1 year of experience in consultancy or a similar client-facing role.
Strong analytical and problem-solving abilities, with experience in data analysis and modeling.
Excellent communication and presentation skills, with the ability to effectively engage with clients.
Proficiency in creating PowerPoint presentations and delivering impactful client-facing communication.
Detail-oriented with the ability to manage multiple tasks and deliverables concurrently.
Collaborative mindset, with the ability to work effectively in a team environment.
Strong organizational skills and the ability to prioritize tasks to meet project deadlines.
Knowledge of customer operations best practices, industry trends, and emerging technologies is a plus.
Fluency in English and additional language skills are desirable.
What we offer:
Competitive salary and benefits package: We offer a competitive salary, which is complemented by a comprehensive benefits package including meal vouchers.
Performance incentives: We recognize and reward outstanding performance through various incentive programs, including annual bonuses, performance-based raises, and opportunities for promotion within the firm.
Global exposure: With projects across over 400 companies worldwide, you’ll gain invaluable global insights and have the opportunity to work with diverse teams and client bases, enhancing your understanding of different markets and cultures.
If you are passionate about driving operational excellence, delivering impactful results, and thriving in a client-facing role managing multiple clients, we invite you to apply for the position. Join our dynamic and collaborative team, and contribute to the success of leading organizations in their customer operations journey.
