About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Role Overview
As the Strategic AI Solutions Liaison, you will be the primary bridge between our client’s onsite teams and our global expert review hubs in the US and Philippines. This is a high-impact, multi-disciplinary role requiring a blend of technical AI development, stakeholder management, and high-precision data operations. You will be responsible for deploying AI solutions directly within the client’s IT stack while ensuring the underlying training data meets the rigorous "Expert Review" standards.
Key Responsibilities
Cross-Continental Liaison: Act as the primary point of contact between client stakeholders and our global delivery teams (US/PHP). You will translate complex client requirements into actionable technical roadmaps for our offshore teams.
AI Solution Architecture: Design and build AI-driven tools and workflows integrated directly into the client’s existing systems. You must have the "AI acumen" to identify automation opportunities that align with the client's specific goals.
Expert Review & Data Quality: Oversee the production of high-fidelity gold sets and labels. You will be responsible for ensuring that human-in-the-loop (HITL) outputs maintain a Precision and Recall of 90%, directly impacting the performance of the client’s LLMs and ML models.
Strategic Alignment: Operate as an extension of the client’s team, deeply internalizing client-specific operating principles, IT infrastructure, and quarterly goals to ensure all deliverables are "client-ready."
Required Qualifications
Stakeholder experience & Communication: Exceptional ability to manage expectations between executive client leadership and technical execution teams (at least 3 years of experience).
Technical Skills: Proficiency in AI/ML frameworks, Python, and integrating APIs within complex IT stacks.
Data Mastery: Deep understanding of "Expert Review" workflows and the ability to audit data for high-precision labeling.
Contextual Knowledge: Prior experience with complex operating principles or similar high-scale tech environments is a significant plus.
Years of Experience: 1-3 years of experience in similar role or educational equivalent.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
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