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The Strategic Account Manager will develop long-term strategic partnerships with enterprise clients, drive account growth, and ensure client satisfaction through consultative selling and relationship management.
At 360Learning, our largest enterprise clients represent more than just revenue — they are long-term strategic partners at the heart of our growth and impact. These organizations (often 50,000+ employees, including CAC40 leaders) are complex, multi-layered ecosystems where value creation requires much more than transactional account management.
As a Strategic Account Manager (SAM), your mission is to position 360Learning as a key partner in their HR and L&D transformation to both secure strategic accounts and increase ARR.
To do this, you will:
- Build deep internal visibility within each client organization: You’ll work to be known and trusted not only by existing sponsors but across key functions and hierarchies (L&D, HR, IT, business units, top leadership). Your ability to navigate complexity and map decision centers will be key to identifying new opportunities and unlocking scale
- Drive use case expansion: Our clients start with a few use cases (e.g., onboarding, sales enablement), but the true power of 360Learning lies in scaling collaborative learning across the business. You will act as a consultative partner, helping them discover, test, and scale new applications of our platform that deliver measurable business impact.
- Create long-lasting strategic relationships: Beyond selling, you will establish yourself as a trusted advisor. You’ll develop high-touch relationships with senior stakeholders — especially within L&D and HR leadership — through regular strategic conversations, executive reviews, workshops, and in-person engagements. Your credibility, insight, and empathy will build trust over time, laying the foundation for long-term, high-value partnerships.
Within 1 month, you will:
- Learn to navigate Convexity, our working environment
- Meet the global team through virtual coffee meets and happy hour
- Understand our product offering through training and the onboarding process
- Learn our sales processes, tools and frameworks
- Discover your territory
Within 3 months, you will:
- Analyze your assigned accounts in depth to design tailored action plans
- Establish strong executive relationships across your accounts (HR, L&D, C-Level)
- Co-create 12–24 month strategic account plans with clear revenue and partnership goals
- Identify key business challenges and use cases with a consultative mindset
Within 6 months, you will:
- Drive multiple high-value upsell opportunities with the support of cross-functional teams (Presales, Professional Services, Product, Customer Success)
- Become the internal champion for your clients, orchestrating resources to deliver impact
- Secure strategic alignment at the executive level to scale adoption
- Demonstrate discipline in maintaining your CRM hygiene at the highest level
Within 12 months, you will:
- Deliver significant YoY growth across each account (targeting > €500k € of new bookings)
- Accurately forecast on a weekly and monthly cadence to meet and exceed set quotas
- Lead contract renewals and expansion negotiations end-to-end
- Be recognized internally and externally as a strategic partner and enterprise expert
The Skills Set:
- 8+ years of experience in enterprise account management or strategic sales in SaaS B2B, or consulting
- Proven success managing large, complex accounts with multi-year roadmaps and 200k – 500k+ deal sizes
- Strong consultative selling skills – able to connect business challenges to solutions and ROI
- Track record of building trust-based relationships with CHROs and senior HR stakeholders
- Knowledge of enterprise HR/L&D transformation is a strong plus
- Experience working with CAC40 or top French/global enterprise groups
- Native French and fluent English proficiency
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What we offer:
- Compensation: Package includes base salary, a variable component and equity
- Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
- Balance: Flexible hours, Total work from home possible 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes: https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Sales Director EMEA (KAM Enterprise)
- Case Study with our Sales Director EMEA (KAM Enterprise) and our VP Sales Enterprise
- Clarification Meeting with the team and our CSP Director France
- Culture Fit Meeting with our Chief Revenue Officer
- Ref Checks
- Offer !
- ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Top Skills
Crm Tools
SaaS
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