Storehouse Assistant

Guinness Storehouse Assistant

Visitor Experience Team

Closing Date: February 15, 2026

12-Month Fixed Term Contract

Full time

Salary: €30,308 + flexible working allowance of €169.58/month

Overview:

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world’s leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.

We are seeking experienced Storehouse Assistants to join our team. The ideal candidate will have a proven track record in delivering best in class customer service and demonstrating a strong passion for working in the hospitality industry. The purpose of the role is to act as a Guinness Ambassador, to be welcoming and engaging with Guinness Storehouse visitors and ensure they receive courteous, friendly, and professional assistance always. 

Responsibilities:

Customer Service Superstar!

• Bring your positive energy and make every customer feel like a VIP from the first hello to last goodbye!
• Provide fast, friendly, and fantastic service—making sure every need is met with a smile.
• Address any issues or concerns with care and professionalism, turning challenges into positive experiences.

Operational Excellence

• Be part of an amazing team that brings the magic of the Guinness Storehouse to life by championing our Core Standards and creating magic moments for every visitor.
• Share your passion by guiding visitors through the art of tasting and pouring Guinness, delivering engaging orientations, and hosting interactive experiences with confidence.
• Represent the Guinness proudly as an ambassador.
• Serve up quality and care by following all responsible alcohol service guidelines and maintaining top-notch standards behind the scenes.
• Help us keep the Storehouse safe, clean, and welcoming by following health and safety best practices every day.

Qualifications:

• Leaving Cert or equivalent
• Fluent English Speaker, 2nd language highly desirable - French, Spanish, Italian, German, or Chinese
• Must have experience in public speaking/entertaining/performing.
• Must have 1 years’ experience working with customers face to face in hospitality/ tourism/bars.  

What success looks like:

• A confident and creative mindset, eager to bring fresh ideas to life and deliver brand-perfect initiatives that make a difference.
• A natural connector who enjoys building positive relationships and working collaboratively with stakeholders to achieve great results.
• Someone who upholds high professional standards and takes pride in their work—no matter the task.
• A motivated self-starter who also inspires and uplifts their teammates along the way.
• Experience in customer-facing environments, with a genuine understanding of what it means to provide exceptional service.
• A positive, energetic approach, passionate about creating memorable moments and inclusive experiences for every customer.

Join our Visitor Experience team and lead a dedicated group of professionals in providing exceptional customer service, delivering world class premium experiences, maintaining excellent beer quality, and fostering a positive work environment. If you are passionate about delivering outstanding experiences and developing within the hospitality industry, we invite you to apply for this role.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contemporary work life balance policies and wellbeing activities
• Generous holiday allowance
• Lunch allowance
• Product allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process.   

Feel inspired? Then this may be the opportunity for you.