Station Manager - Dublin City Centre

Benefits:
● Competitive Salary
● Twenty-three days annual leave
● Bonus Scheme
● Company Car
● Medical refund scheme
● Enhanced statutory sick pay
● 1.5% employer matched Pension scheme
● Enhanced Maternity and Paternity benefits
● Access to Hubex benefits and discounts platform
● Life Assurance x2 basic salary
● Employee Assistance Programme
● Opportunities for career advancement and professional development
● Voluntary flu vaccination voucher
● Bike to Work Scheme

Responsibilities:

• Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.

• Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.

• Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.

• Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.

• Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are met.

• Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order

• Manage overdues and records of follow up. Liaise with appropriate depts.

• Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.

• Provide training, coaching, development and motivation to bring out the best in each team member

• Maintain and enforce HR Policies and Procedures.

• Conduct yearly appraisals with all staff members by the deadline required by HR

• Assist in developing branch and organisational objectives, and also in formulating policies and budgets

• Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs

• Address customer and employee satisfaction issues promptly

• Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations

• Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.

• Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.

Skills Required:

• Problem-solving and analytical ability

• Motivated self-starter, comfortable in a fast-paced environment

• Demonstrated integrity and ethical standards

• Professional demeanour with “Can Do” attitude

• Customer Focused matched to strong commercial Retail sales skills.

• Effective listening, communication (verbal and written), and negotiating skills

• Strong leadership, motivation and managerial skills

• Manages time effectively and adapts quickly to changing priorities

• Team player who works productively with wide range of people

• Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives

• Strong project management and multi-tasking skills

• Excellent organisational skills

• Demonstrated competency in budgeting, forecasting and planning

• Knowledge of Microsoft Office

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com