Staff Systems Engineer, Kubernetes Infrastructure

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Systems Engineering organization provides infrastructure consulting, delivery, and support escalation to ServiceNow's product teams.
We are looking for an experienced infrastructure engineer to join our team in Dublin. You will be crucial in architecting and deploying robust, scalable, and secure on-premise Kubernetes infrastructures. Additionally, we are looking for candidates interested in the Product Owner role, where you would be responsible for defining and prioritizing the product backlog, ensuring alignment with business objectives, and acting as a liaison between technical teams and stakeholders.
The ideal candidate for this team is energized when presented with many different challenges; entertained when working with many technologies; and above all derive great satisfaction by seeing an immediate and observable impact of their work on their customers' outcomes.
What you get to do in this role:

• Design and implement Kubernetes solutions utilizing the organization's current and future capabilities.
• Act as a representative for service owners to Sys Eng's internal Product Owners, influencing priorities and shaping feature roadmaps for existing capabilities.
• When needed, develop new systems and capabilities from the ground up, ensuring the code is clean, rigorously tested, well-reviewed, and scalable.
• Mature and transition developed solutions to Operations for ongoing maintenance.
• Provide consultation to service owners on their engineering needs within Systems Engineering.
• Work with a broad spectrum of technologies, including containerization, compute and network management tools (such as Terraform and custom tooling), Kubernetes, the ServiceNow platform, configuration management tools, and foundational systems like DNS/LDAP/DHCP, among others.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven ability to drive change, with a passion for and experience in successfully introducing new services at scale.
• Strong technical background with broad experience in delivering solutions across multiple layers of the technology stack, from bare metal servers to application CLIs/UIs.
• A continuous learner who thrives on solving new problems, exploring new technologies, and sharing knowledge with others.
• Proficiency in software development, including experience in designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Ansible.
• A commitment to continuous improvement, both personally and in the work environment.
• A collaborative mindset, enjoying teamwork and working across different teams.
• Strong oral and written communication skills.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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