Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
As a Staff Software Engineer on Zocdoc’s Search team, you will play a critical role in evolving one of the most important experiences we deliver to patients: helping them intuitively find and access the care that’s right for them. Our mission for 2025 and beyond is ambitious—we are transforming Zocdoc’s search into an intelligent, free-text, intent-driven experience powered by state-of-the-art embeddings, LLMs, and modern ranking models. This evolution requires rethinking our search architecture from the ground up, working backward from what patients truly need, and delivering personalized, agentic flows that guide patients to care with unprecedented clarity and ease.
You will lead the design and development of high-performance, scalable frontend systems and shared component libraries using React, TypeScript, JavaScript, and C# (GraphQL). Your work will bring intelligent search capabilities to life through polished, accessible, and lightning-fast interfaces. You’ll set the technical bar for frontend engineering excellence while shaping the strategy of Zocdoc Search—helping unlock a new generation of intuitive, intelligent, and patient-centered search experiences.
You’ll enjoy this role if you are…
- Passionate about building sophisticated frontend systems, especially shared UI components and experiences that need to scale across teams and products
- Excited to design intuitive, high-performance interfaces that help patients seamlessly express intent and discover care
- Motivated by the challenge of integrating LLM-powered, embeddings-driven, and streaming interactions into real-world search workflows
- A technical leader who thrives on architecting systems, mentoring engineers, and elevating code quality and team-wide execution
- An excellent communicator who collaborates effectively with product, design, and machine learning partners
- Energized by solving ambiguous experience and architectural challenges to deliver elegant, robust solutions
Your day to day is…
- Architecting and building core UI components, shared libraries, and high-performance frontend features that power Zocdoc’s next-generation search experience
- Partnering with design and product on intuitive, aesthetically refined search interfaces that support free-text input, autosuggest, recommendations, and conversational/streaming interactions
- Developing and optimizing React and GraphQL (C#) flows that prioritize low latency, reliability, and delight in highly interactive search use cases
- Integrating LLM capabilities, embeddings, and ranking signals into patient-facing search experiences through thoughtful, accessible UI patterns
- Driving architectural direction and setting engineering standards across the Search organization through design docs, technical deep dives, and high-signal code reviews
- Mentoring engineers on frontend best practices, shared component development, system design, and technical decision-making
- Building robust observability into the client experience—measuring, debugging, and improving performance across the entire search journey
You’ll be successful in this role if you have…
- A proven track record of owning and scaling complex, user-facing platforms, with deep expertise in frontend system design and long-term architectural thinking
- Significant experience building and maintaining shared UI/UX components or design system libraries used across teams or products
- Deep hands-on expertise with React, JavaScript, and TypeScript, including performance optimization, accessibility, state management, and component architecture
- Experience integrating with GraphQL APIs (preferably with C# backends) and designing efficient client–server interaction patterns
- Familiarity with search technologies, low-latency systems, or ML-powered ranking models, and the UI challenges associated with them
- Exposure to LLM-driven search, embeddings, and streaming interfaces, with a strong understanding of how to translate complex intelligence into intuitive UI
- Strong communication skills that align engineering, product, design, and ML stakeholders around shared goals
- A passion for mentoring engineers, setting engineering best practices, and raising the overall technical quality bar
- Experience working in cloud-native environments and contributing to high-performance, scalable web architectures
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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