Staff Production Service Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We're hiring a Staff Product Service Engineer with deep expertise in PostgreSQL and Mariadb to support, optimize, and scale our database-backed services. This role is pivotal in ensuring high availability, performance, and reliability across customer-facing platforms and internal systems.
Key Responsibilities

• Serve as the technical engineer for database operations, focusing on PostgreSQL and Mariadb environments
• Diagnose and resolve complex production issues related to database performance, replication, and availability
• Collaborate with product and engineering teams to design scalable data architectures and service integrations
• Automate routine maintenance tasks and contribute to infrastructure-as-code initiatives
• Implement monitoring, alerting, and backup strategies aligned with SLAs and compliance requirements
• Provide guidance on schema design, query optimization, and data lifecycle management
• Mentor junior engineers and contribute to service reliability best practices

Qualifications
Required Qualifications

• Extensive hands-on experience with PostgreSQL and MariaDB in production environments
• Strong understanding of database internals, indexing strategies, replication, and failover mechanisms
• Proficiency in SQL performance tuning and query optimization
• Experience with DevOps automation, CI/CD pipeline and agile methodologies
• Experience with backup/restore strategies, disaster recovery planning, and data migration
• Familiarity with monitoring tools (e.g., Prometheus, Grafana, pg_stat_statements)
• Scripting skills in Python, Bash, or similar for automation and tooling
• Ability to be on-call during a weekend (once +- every 2 months).

Preferred Qualifications

• Experience with cloud-hosted database services (e.g., Amazon RDS, Google Cloud SQL)
• Knowledge of containerized database deployments (e.g., Docker, Kubernetes)
• Exposure to CI/CD pipelines and DevOps practices related to database changes

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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