Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Staff UX Designer, you are a pivotal leader within a product team, responsible for driving UX strategy and execution at the team level while ensuring alignment with broader business and product outcomes. You excel at connecting the dots between user insights, design patterns, product requirements, and business goals. In this individual contributor role, you’re a trusted expert both tactically and strategically for other designers on your team, as well as with partners in Product Management and Engineering. You are capable of autonomously leading complex projects, mentoring team members, and collaborating effectively cross-functionally. You have a deep understanding of user-centered design principles, excellent communication skills, and the ability to navigate ambiguity well. You are a champion for craft excellence and advocate for design quality, grounded in your deep understanding of our users and their experiences within our product.
Please note that any candidate who wishes to be considered for this position, must include a link to their portfolio.
Team:
This role will be part of a team focused on accelerating the adoption of digital channels (messenger, social, email, WhatsApp, Apple Messages for Business) by improving the usability and quality of our async experience. We support integration efforts with Workforce Management, analytics, journey management and conversation services, whilst aligning closely with our AI team to ensure we maintain our digitally competitive contact center experience. With the market swiftly moving to a digital-first approach, there is the opportunity to help define the strategic direction and delivery of the product with initiatives underway to develop our market leading product vision, strategy and plan for Genesys Digital for the next 2-3 years.
This team is one of several product design teams within our 100 person UX organisation made up of UX Designers, UX Researchers and Operations Strategists. Opportunities for career growth paths within this team are available.
Key Responsibilities:
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Manage Design Projects: Oversee the design aspects of major projects, including defining problem statements, determining research needs, providing rigorous review and critique of designs, delegating tasks – knowing when to step in and design the hardest aspects yourself, and ensuring successful implementation of designs into production.
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Autonomy & Ambiguity: Exercise independent judgment to handle high levels of ambiguity, with the keen ability to know when to raise a flag to your manager or PM/Eng partner. Develop effective plans and solutions for complex organizational and/or design challenges.
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Team Development: Provide mentorship to other designers and model behaviors that contribute to the development of a high performing and rigorous design culture on the team.
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Collaboration & Communication: Partner with product managers, engineers, and business leaders to drive alignment and integrate design strategy into product roadmaps and development processes. Clearly articulate design concepts and strategic insights through engaging presentations and visual storytelling, influencing stakeholders at all levels.
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Design & Business Impact: Lead with an impact-first and user-centered mindset to develop and deliver design strategies that align with our business objectives.
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Continuous Improvement: Contribute to refining team processes and rituals, such as leading sprint planning sessions and driving a culture of critique, to enhance productivity and design excellence.
Requirements:
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Experience: 6+ years of experience in user experience design, with a strong background in participating in the complete product development lifecycle of web or software applications.
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Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience.
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Deep knowledge of Figma, design systems, and low-fi collaboration tools like Miro/FigJam.
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Experienced in applying various research methodologies, including usability and generative techniques.
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Proven track record of partnering with development teams and product management to define strategy, influence the direction of the product, and successfully ship designs.
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Excellent communication skills, with the ability to effectively tell compelling stories through visual, verbal, and written communication. This includes articulating a clear design rationale and conceptual ideas – tailoring the communication to meet the needs of various audiences.
Desired Experience:
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·Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).
Our Benefits:
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Flexible work schedules and work from home options
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Development and career growth opportunities
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Excellent pension scheme
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Bonus scheme
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Health Insurance
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Income Protection & Life Assurance
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
