Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We're a diverse team driving AI innovation to create transformative value for our organization and customers. We're seeking a Staff AI/ML Engineer to architect and deliver cutting-edge AI solutions at enterprise scale, leveraging deep expertise to solve complex problems, drive technical strategy, and mentor engineers in a collaborative environment.
This role will focus on advancing AI Agentic Orchestration, developing systems that enable intelligent, autonomous coordination between AI agents to deliver seamless, adaptive enterprise experiences.
What You Will Do:
Lead AI/ML architecture discussions and drive technical strategy for organizational AI initiatives
Architect and implement large-scale AI/ML systems including LLM deployments, multi-agent frameworks, and enterprise platforms
Own end-to-end delivery of major AI/ML projects from research through production deployment
Mentor AI/ML engineers and data scientists while influencing technical standards across the organization
Champion MLOps best practices, troubleshoot complex production issues, and drive responsible AI governance
What you will bring:
7+ years AI/ML engineering experience with university degree in Computer Science, AI/ML, Data Science, or equivalent
Deep expertise with Large Language Models, fine-tuning, prompt engineering, and multi-agent systems
Expert-level experience deploying AI systems at scale with strong MLOps, governance, and monitoring practices
Advanced Python skills and AI/ML frameworks with proven ability to design complex systems and microservices architectures
Advanced AWS/cloud knowledge for AI workloads, distributed computing, and containerization technologies
Strong leadership and communication skills with proven ability to mentor teams and drive technical strategy
Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice
Desirable Skills & Experience:
Experience with tool-using AI agents, autonomous systems, and advanced reinforcement learning
Model optimization techniques, distributed training strategies, and experimental design
AI research experience, technical publications, and open source contributions
Understanding of AI product development cycles and transformation initiatives
Collaborative mindset with an appreciation for authenticity and diverse perspectives
What We Offer
Lead AI/ML initiatives affecting millions of users globally while working with cutting-edge technologies and contributing to groundbreaking research. Clear advancement paths toward principal engineering or AI leadership roles with strategic influence on product direction. Remote work options and a culture built on mutual support, psychological safety, and work-life balance.
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
