Sr Supervisor, Compliance Investigations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job builds, develops, and coaches a team who will investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters established by PayPal and by relevant governing bodies. A critical component of your role will be the ongoing development of a high performing team, capable of efficiently producing the highest quality work amidst the ever-changing global compliance landscape. You will be responsible for level two reviews of casework within your team and across the program as needed. This job will stay current with policy changes, seek ways to enhance current processes and controls, and communicate effectively with your team and program leaders. You will exercise independent judgement and discretion handling various escalations and scenarios within your team as well as highly sensitive escalations and casework from a variety of sources throughout PayPal.

Job Description:

Essential Responsibilities:

• Complete level two quality reviews, efficiently and accurately identifying opportunities within the cases that you review, completing your reviews in a timely manner.
• Apply analytic techniques to complex information sets in order to make logical and supported recommendations to leadership and to your direct reports on cases for reporting to regional regulatory authorities.
• Direct and coach your team to ensure they are successful in the following daily efforts:
• Conducting reviews of potential illegal activity or activity in violation of the regulations or PayPal policies
• Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries.
• Assessing customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts.
• Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required.
• Conduct quality reviews through our Investigative Excellence program to ensure the casework of L1 investigators meets our internal quality assurance requirements and regulatory expectations
• Regularly exercise good judgement in making decisions or recommendations in relation to case investigations and employee escalations from within your team.
• Work closely with senior leaders and PayPal’s People Team to utilize proper corrective action procedures as required.
• Work closely with senior leaders on projects and tasks as the business requires
• Maintain and grow subject matter expertise in PayPal’s investigations and processes
• Schedule, prepare, and lead 1:1 coaching, scheduled team learning sessions and leverage other best practices to ensure that you are driving interactive, engaging, and analyst-driven discussions based upon developmental needs of the team.
• Assessing team performance and providing feedback, development opportunities and oversight of action plans aimed at improving performance as needed

Expected Qualifications:

• 5 years of relevant work experience

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.