Sr Specialist, Customer Order Mgmt

What Sr. Billing Analyst contributes to Cardinal Health?

Sr Billing Analyst is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer pricing, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment. 

Qualifications

• Bachelor's degree required
• U.S. customer relationship management experience, preferred
• Intermediate analytical, problem solving, critical thinking and proactive investigative skills
• Strong communication skills (verbal & written)
• Ability to follow SOPs and be detail oriented
• Intermediate Excel and Outlook skills
• Basic SQL knowledge - ability to run and modify queries (required)
• Ability to work in a collaborative environment and train and coach others
• Ability to handle a fast-paced transactional environment
• 3+ years experience in transportation or carrier experience highly desired

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Job Responsibilities and accountabilities

• Validate s accuracy of the freight charges
• Research unmatched customer shipment transactions to identify appropriate PO# and/or cost center allocation detail, for transaction to be invoiced to customer
• Research exception lines - Identify and root cause customer specific behaviors
• Develop solution(s) to fix issue(s)
• Participate in daily/weekly billing team meetings to review metrics, open issues etc.
• Demonstrates knowledge of financial processes, systems, controls, and work streams.
• Possesses understanding of service level goals and objectives when providing customer support.
• Demonstrates ability to respond to non-standard requests from vendors and customers.
• Possesses strong organizational skills and prioritizes getting the right things done.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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