LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
The Messaging Tribe at LivePerson builds the core infrastructure powering billions of real-time conversations between consumers and brands. Our teams own mission-critical services such as agent matching, and conversation lifecycle management. As an Sr. Software Development Engineer, you’ll contribute to the design and development of scalable backend systems using Java, Kafka, Kubernetes, and GCP. This is a hands-on engineering role where you’ll collaborate across teams, solve complex problems at scale, and help drive our migration to a cloud-native, stateless architecture.
This is a hybrid role / 1-2 days in the office per week.
In this role, you will have the opportunity to (your tasks):
- Improve and optimize existing functionality of the messaging platform.
- Implement new features using Java and Spring.
- Assist in migrating the service to cloud-native solutions.
- Use the latest technologies to solve unique problems for our customers at scale.
- Work and collaborate with great engineers with experience in varieties of fields.
- Maintain >99.999% uptime of mission-critical messaging service.
- Contribute to the team’s on-call rotation and improve rapid-response coverage.
Here are some of the things you'll bring (requirements):
- Java 8/11/17, Spring
- Couch base, Redis, Elasticsearch, Hadoop
- Apache Kafka
- Kubernetes, Docker, Puppet
- GCP, AWS, and On-Premises infrastructure (Hybrid)
- TeamCity, Jenkins
- Vault, Terraform, OAuth2.0 Provider, and many more
What you need for success:
- 6+ years of backend development
- MUSTSolid understanding and knowledge of Java, concepts of multithreading, OO concepts and design patterns, etc.
- Experience with GCP advantage
- Experience building REST APIs, preferably with Java.
- Experience with websocket - advantage.Experience with mission-critical distributed microservices architecture.
- Willingness to own all stages of development process: from design and implementation to deployment and maintenance
- Ability to work quickly while maintaining strong attention to detail and accuracy
- Deal well with ambiguous/undefined problemsAbility to effectively articulate and drive technical solutions to various challenges
- Strong communication and organizational skills
- Being a team player
- Experience with globally distributed teams in multiple time zones is a plus.
- Willingness to participate in paid on-call duty approximately every 4-6 weeks, in alignment with our "You Build It, You Run It" philosophy.
Applicants must be authorized to work for any employer in Germany.
Benefits:
- Personal time off 33 days - Vacation (28 days) and care days (5)
- Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
- Internet and Mobile reimbursement
- Be flexible, work flexibly and from anywhere - no defined working hours or boundaries
- Remote first company with offices in Mannheim and Berlin
- Modern equipment (MacBook Pro)
- Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
- Monthly connection: Join our monthly connection pizza day in the office!
- We were awarded by Great Place to Work
- If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.
Belonging at LivePerson:
Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.
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