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Senior Manager, Emergency Response & IntelligencePosition OverviewThe Senior Manager, Crisis Management & Intelligence holds a leadership role within the Global Crisis Management (GCR) team within Enterprise Management Resources (EMR) and acts as a vital element eBay's resilience program. This role leads eBay’s global Crisis Management and Intelligence efforts to maintain enterprise resilience, operational continuity, and proactive risk control throughout eBay’s international presence.
Reporting within EMR, this leader coordinates two integrated teams:- Crisis Management
- Global Intelligence
The role ensures alignment between crisis response frameworks, global intelligence analysis, and enterprise risk reporting. It also supports corporate strategy and M&A activity through structured intelligence assessments.
This position plays a meaningful role in strengthening enterprise preparedness, improving situational awareness, and safeguarding eBay’s people, locations, reputation, and operations worldwide.
Key ResponsibilitiesEnterprise Crisis Leadership (Global Crisis Support)
- Lead eBay’s enterprise Crisis Management framework under EMR governance.
- Act as a key leader within Global Crisis Resources, managing cross-functional response to high-impact global incidents.
- Coordinate crisis activation protocols, executive briefings, and global response coordination.
- Partner with GSOC and Global Security Operations to ensure seamless handling of enterprise issues and site-level incident management.
- Conduct executive scenario planning, tabletop exercises, and after-action reviews.
- Continuously improve enterprise crisis playbooks and global response standards.
Lead and integrate the following intelligence functions within EMR:
Strategic Intelligence- Deliver forward-looking geopolitical and macro risk analysis impacting enterprise operations.
- Provide executive-level risk briefings to support long-term decision making.
- Coordinate global travel risk assessments and duty-of-care advisories.
- Monitor emerging threats affecting employee mobility.
- Conduct pre-event threat assessments for corporate events and executive engagements.
- Coordinate intelligence support with regional security partners.
- Guide the creation of site-level security intelligence evaluations throughout eBay’s worldwide offices and operational centers.
- Monitor geopolitical, civil unrest, crime, regulatory, and insider threat risks affecting eBay locations.
- Provide recurring site risk posture updates to EMR and senior leadership.
- Collaborate with Global Security Operations, Facilities, and EH&S to ensure intelligence guides physical security posture and resource planning.
- Support GSOC in analyzing blocking issues and reporting trends.
- Build and coordinate enterprise risk dashboards integrating data from across EMR into a single pain of glass on potential site specific risks.
- Provide intelligence and security risk assessments during M&A due diligence.
- Evaluate geographic, regulatory, operational, and reputational risks of target entities.
Team Leadership & Enterprise Partnership
- Lead and cultivate high-performing Crisis Management and Intelligence teams within EMR.
- Establish clear operating rhythms, accountability structures, and development pathways.
- Partner across: GSOC, Security Operations, Investigations, EH&S and all EMR partners, People Team, Corporate Development, Legal
- 10+ years of experience in crisis management, intelligence, enterprise risk, or global security.
- 5+ years of leadership experience managing multidisciplinary teams.
- Experience operating within enterprise-level crisis governance structures.
- Solid experience in geopolitical and site security intelligence.
- Experience assisting with M&A risk evaluations.
- Demonstrated executive briefing and dashboard development experience.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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