Avant is adding to our Collections Strategy team! We are looking for an entrepreneurial, self-driven candidate who is passionate about problem solving and interested in making a difference. This person will be a key member of our Collections Strategy team and responsible for supporting the development and implementation of our customer payment plans, digital customer engagement campaigns, strategy effectiveness reporting, and leading scale enablement projects. If you are looking for an opportunity to join a great team where you can be yourself, deepen your skills and experiences, and find new areas of inspiration then consider a career at Avant!
What you’ll do at Avant:
Contribute to the design and execution of collections strategies, including digital customer engagement, payment plan structures, and operational readiness.
Monitor and analyze collections performance metrics and resilience to assess effectiveness and recommend optimizations.
Create and maintain regular reporting on key operational results and KPIs; deliver insights to cross-functional partners and leadership.
Lead and support analytics projects end-to-end—requirements gathering, data extraction, manipulation, visualization, and presentation of findings.
Collaborate with teams across product, data, and operations to identify trends, customer behavior insights, and opportunities to improve collections efforts.
Recommend and support the rollout of process improvements, tooling enhancements, and automation efforts to scale strategy.
Facilitate working sessions and meetings with stakeholders to communicate findings and drive action on key initiatives.
Evaluate performance against targets and assist in updating strategic plans accordingly.
Why you’re a fit at Avant:
2+ years of experience in analytics, operations, credit, or strategy roles—preferably within a fintech, financial services, or lending environment.
Bachelor’s degree in Finance, Business Administration, Economics, Statistics, Computer Science, Engineering, Operations Research, Information Management or a related field; equivalent work experience also considered.
Advanced Excel skills and strong experience using SQL and Python (1+ year preferred).
Proven ability to analyze large datasets and translate findings into actionable business recommendations.
Strong communication skills and ability to work cross-functionally with both technical and non-technical stakeholders.
High ethical standards, sound judgment, and a customer-centric mindset.
Self-starter with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Bonus Points For:
Experience with digital engagement tools or collections platforms (e.g. LiveVox, Braze, Twilio).
Familiarity with consumer lending products or unsecured credit portfolios.
Exposure to machine learning models or segmentation strategies for collections.
This role is based on our downtown Chicago Office, located in the Merchandise Mart. We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.
Compensation Range:
The base salary range for this job is USD $65,000 - USD $85,000 / Year
Employees new to Avant typically come in below the midpoint of the pay range. The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.
[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]
This role is eligible for additional incentives, including an annual bonus. These rewards are allocated based on level, impact and performance in the role.
Our benefits include:
Choice of great Medical, Dental, and Vision Insurance Plan options
401(k) match
Flexible Time Off
Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
Lunch Allowance (Fooda) and In-office Snacks
Summer Fridays
Fun In-Office and Virtual Social Events
And who doesn’t love the swag
Check out our Avant Blog!
We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.
Why Avant is the place for you:
At Avant, we believe our values make a difference:
Authenticity. We show up to work as our whole selves and make sure others can too.
Collaboration. We can only succeed when we do so as a team.
Problem-Solving. The harder the problem, the more satisfying the solution.
Customer. We are all owners of the customer experience.
Initiative. Plan. Adapt. Get Sh!t Done.
We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
