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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Support Account Manager ensures customer satisfaction by delivering proactive and reactive support, facilitating communication, and improving service quality. They manage customer issues, oversee performance against service level agreements, and drive continual improvement in a cloud software environment.
Top Skills:
Ai-Powered ToolsItsmServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Staff Software Engineer, you will build scalable software, mentor team members, and collaborate on product design and implementation, focusing on AI integration and best practices.
Top Skills:
AIAngularJavaJavaScriptReactVue
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves building scalable software, mentoring colleagues, and integrating AI into processes, requiring extensive experience in Java and modern UI frameworks.
Top Skills:
AIAngularJavaJavaScriptReactVue
YOUR MISSION
- General: Software packaging & installation, Software Configuration, Windows update management, Antivirus maintenance (installation/ update/ policies), Access Management
- On Server level: Backup Management / disaster recovery, Scheduled updates, Image update
- On POS/BO level: Image update, Local application installation (country specific hardware/software, fiscal, Generic L1-L3 support for troubleshooting
- Able to perform basic checks in devices (when joined and last connected to Intune/SCCM, see enrollment status, push configuration to device)
- TeamViewer Tensor: L1-L3 troubleshooting
- Perform regression tests and be able to create comprehensive and well-defined test scenarios.
YOUR TALENT
- Rotating shift work schedule
- 4+ years experience in Software Quality Assurance. Degree in computer science or relevant field a plus
- Knowledge in Intune and SCCM
- Understanding of Windows 10, Active Directory, Networking, DNS, DHCP
- Strong knowledge of software QA methodologies, tools and processes
- Extensive experience in writing clear, concise and detailed test cases
- Able to work effectively with continuous change requirements and short deadlines under minimum supervision
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
