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Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:
- Responsible for User Support of associates across the enterprise (North America and Non-North America) via Support Mailboxes and Case Management Tools.
- Identifies requirements, resolves issues, provides user direction on system functionality and escalates more complex issues in compliance with defined SLAs.
- Supports COE project work and configuration changes/enhancements in Workday. myHR Portal, Degreed/ LearnUpon, Servicenow and other HR technologies.
- Acts as the Workday security administrator by adding/changing/deleting and reviewing user access; adds new fields, troubleshoots access and population issues, makes corrections and updates security profiles in accordance to SOX issue process; adds/changes/deletes and reviews user access that may feed other systems.
- Review Benefits, Payroll, and HCM interfaces and load programs. Work with Manager of HR Technology to set up successful transmission of files.
- Escalate any issue or errors to the Integration SMEs
- Creates custom reports per business requirements such as termination, turnover headcount, talent, recruiting, finance, payroll, HRMS legal reports, and ad-hoc.
- Responsible for the user testing of outstanding SOX issues for HRMS system.
- Responsible for system upgrades and process adjustments based on client feedback and requirements.
- Collaborates with HR Business Partners and Managers in the business to create efficient HR processes.
- Operates as the liaison between internal and external auditors for SOX compliance issues.
- Sets up monthly processes within Workday process scheduler and monitors nightly completion; troubleshoots when problems occur with processes.
- Troubleshoots error reports received from third party systems; liaises with HR and third-party vendors to correct all Benefits, Payroll, and HCM interface errors.
- Performs related duties as assigned.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations
generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of
experience and education; normally requires a minimum of 3-5 years directly related and progressively responsible experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Good analytical and problem-solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions
- Prior Workday experience required.
- Prior Servicenow experience preferred.
- Demonstrate knowledge of project management process
- Good interpersonal skills; effective team player
- Strong decision-making skills
- Strong customer service skills
- Ability to communicate effectively both orally and in writing
- Ability to prioritize workload and consistently meet deadlines
- Strong organizational skills; attention to detail Kronos and/or SharePoint experience a plus. Knowledge of MS Office (Word, Excel,
- PowerPoint) Multi-language skills a plus.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
