About Customer Analytics International
We are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized solutions to deliver substantial long-term impact.
Our team has a strong strategic consulting background (former McKinsey, BCG, and Bain) and works closely with clients at all levels of their organizations, building capabilities and creating self-sustaining customer operations excellence engines. We have also worked alongside MBB firms as subject-matter experts.
Role Overview
As a Consultant, you will play a vital role in supporting strategic initiatives focused on customer service operations and sales. Reporting directly to the Engagement Manager, you will assist in the management and execution of key projects, with responsibility for specific deliverables and client-facing activities.
This is an excellent opportunity to gain valuable experience in a client-facing role and contribute to the success of our client engagements.
Key Responsibilities
1. Project Support - Assist the Engagement Manager in managing and executing end-to-end projects focused on improving customer service operations and sales effectiveness, including project planning, research, data analysis, and development of recommendations
2. Client Engagement - Engage with clients to understand their needs, gather data, and support the delivery of project updates; collaborate in client meetings, presentations, and workshops
3. Data Analysis - Perform data analysis using Excel, AI-assisted analytics tools, and other platforms to extract insights, identify trends, and support decision-making; develop robust Excel models and data visualizations, leveraging generative AI tools (e.g., Claude, ChatGPT, Copilot) to accelerate analysis cycles and pressure-test hypotheses
4. Deliverable Creation - Contribute to high-quality PowerPoint presentations and reports that effectively communicate key findings and recommendations, using generative AI tools to accelerate drafting, structuring, and refinement while ensuring accuracy and firm quality standards
5. AI-Enabled Ways of Working - Actively integrate AI tools into project workflows (research synthesis, data cleaning, modeling, deliverable production) to increase speed and quality of delivery; identify opportunities to apply AI within client engagements (e.g., customer service automation, agent assist, quality monitoring) and contribute to the firm's AI-enabled service offerings
6. Research & Knowledge Development - Stay updated on industry trends, customer operations practices, and emerging technologies; contribute to the firm's intellectual property
7. Collaborative Teamwork - Work effectively with project team members, sharing insights and leveraging collective expertise
Qualifications
- MBA in a relevant field
- Minimum 4 years of experience in consulting or a similar client-facing role
- Strong analytical and problem-solving abilities, with experience in data analysis and modeling
- Excellent communication and presentation skills
- Proficiency in PowerPoint and Excel for impactful client-facing deliverables
- Hands-on proficiency with generative AI tools for analysis, research, and content creation; experience applying AI in customer operations contexts is a strong plus
- Detail-oriented, with the ability to manage multiple tasks and deadlines concurrently
- Collaborative mindset and strong organizational skills
- Knowledge of customer operations best practices, industry trends, and emerging technologies is a plus
- Fluency in English and Spanish is required; additional languages are a plus
What We Offer
- Competitive salary with a comprehensive benefits package
- Performance incentives: annual bonuses, performance-based raises, and promotion opportunities
- Global exposure: projects across 400+ companies worldwide, with diverse teams and client bases
- Fully remote working environment (EU-based)
