Introduction
Are you looking for an opportunity to play a pivotal role in driving the growth of a highly successful software company?
Poppulo is the global leader in employee communications and engagement measurement software for mid-to-large businesses. We empower internal communication professionals to inform, inspire, and motivate their employees. Our customers include global household names such as Barclays, Coca-Cola, GSK, LinkedIn, Nestlé, Unilever, and Vodafone, spanning industries and geographies.
The Opportunity
We are seeking an enthusiastic, customer success focused Solutions Engineer to ensure that solutions proposed during the pre-sales process accurately address the customer’s business requirements and information technology needs.
Key Responsibilities
· Become a key member of the Solutions Engineering function, and a subject matter expert on FWI | Poppulo’s suite of products and the functional and technical aspects of their successful use
· Assist the sales function in responding to customers’ initial functional and non-functional (information technology and data protection) questions
· Deliver customer-facing executive presentations and proactively scope and document customer requirements and recommend potential solution options
· Demonstrate how customer requirements are met by the proposed product and platform solutions (including FWI | Poppulo's email, mobile app, signage and workplace solutions)
· Assist customers to conceptualize the connection between our solution and their business objectives
· Coordinate closely with sales, sales support, and service resources to ensure the customer business requirements are elaborated and documented
· Advise stakeholders on any functional and data protection considerations relating to the solutions design options
· Advise customers on the technical activities to ensure maximum success (and ensure that Poppulo and the customer each consider the total-cost-of-ownership)
· Create and maintain FAQs or other customer-facing documents to preempt technical or functional questions
· Execute (and potentially lead) team and organizational continuous improvement initiatives as assigned
Candidate Expertise
· A degree or accredited qualification in business information systems, computer science or other technical discipline
· Excellent written and verbal communication skills
· High degree of technical aptitude and fluency in email delivery, federation, and web-based platforms
· Strong analytical and problem solving skills
· Self-motivated with strong collaborative skills
Preferred Qualifications
· Be familiar with procurement processes in larger organizations, gained in a sales engineering function (for example previous experience contributing to technical RFP responses)
· Have experience with enterprise messaging and collaboration systems (for example Microsoft systems like Sharepoint, Exchange, or equivalents from other providers)
· Have an interest signage, messaging, email and related enterprise communications tools
· Demonstrate an ability to work with a potentially fast-paced/changing environment
· Actively seek additional learning, personal development and career growth opportunities
· Be able to construct and deliver executive-level customer proposals and presentations, and deliver remotely over Zoom/Teams and (when appropriate) in-person
Why Join Us?
· An excellent workplace culture.
· Competitive salary with performance-related bonuses.
· Comprehensive medical insurance.
· Flexible working hours.
· Educational assistance programs.
· In-house soft skills training.
Who We Are
Named a Great Place to Work for seven consecutive years (2015–2021), Poppulo is one of Ireland’s fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Trusted by over 400 blue-chip and FTSE 100 organizations, including Boston Scientific, Telefonica, Rolls-Royce, Nestlé, Experian, and Johnson Controls, we help organizations inform, engage, and inspire their employees.
Join a company where our values—High Standards as Standard, Together We’re Better, Adapt to Succeed, Honesty Throughout, Be the Example, Don’t Just Work… Learn, and GET IT DONE—are at the heart of everything we do.
Poppulo is an equal opportunity employer.
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