Product Manager / Technical Solution Lead

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Manager / Technical Solution Lead

What does a successful Product Manager do? 

As a Product Manager at Fiserv, you will play a pivotal role in leading our platform product team, fostering an environment of self-organization and empowerment. In this role, you will drive product capabilities and the roadmap, ensuring alignment with organizational goals and customer delight. Your technical expertise and deep understanding of the payment processing domain will be crucial in guiding the team towards continuous improvement and innovation. You will work closely with leadership to implement agile methodologies, remove blockers, and build a culture of trust and effectiveness.

What you will do:

• Guide our processing product team and drive product capabilities and roadmap, coaching the team(s) to self-organization and embrace empowerment.

• Facilitate and lead Product backlog development using Kanban and assess the competitor landscape for innovation.

• Work to remove blockers so that the team(s) can operate efficiently.

• Guide the Product Owners in grooming the Product Backlog and maximize value.

• Contribute to the resolution of wider and organizational impediments that impact the team(s).

• Work with Leadership, Engineering Managers, and Scrum Masters/Project Managers helping to drive cultural change and increase effectiveness using a variety of agile methodologies.

• Do everything possible to ensure delighting customers.

• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.

• Facilitate getting the work done without coercion, assigning, or dictating the work.

What you will need to have:

• University degree or relevant professional qualification and/or equivalent military experience.

• Experience in the payment processing domain and bringing technical expertise on the product/domain.

• Knowledge in technical product development within an agile environment applying agile/lean principles, practices, and theory, e.g., drafting user stories and acceptance criteria.

• Insights in technical analysis, facilitation, continuous improvement, empowerment, self-organization.

• Skills in one or more Agile frameworks (SAFe, Scrum, DAD, etc.).

• Strong analytical background, preferably coming from the Payments or Financial Services domain.

• Experience collaborating with cross-functional teams in a matrixed or global environment and build and maintain strong relationships with stakeholders across the organization to ensure alignment on product vision and priorities.

• Define, monitor, and report on key product metrics to demonstrate business impact and inform decision-making.

What would be great to have:

• Must be able to engage at all levels and fit into the Fiserv culture.

• Be a proactive, self-motivated, confident person with good organizational and communication skills.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.