Easy Apply
Easy Apply
The Solution Expert manages customer onboarding and ongoing support, ensuring effective use of the 360Learning platform through tailored solutions and expert advice.
Our Implementation team plays a key role in ensuring a smooth onboarding experience for new customers. Working cross-functionally with Sales, Product, and Customer Success, they gather and document client use cases and requirements, then translate them into the setup and configuration of the 360Learning platform.
Once customers are live, they often face new functional or technical challenges, and that’s where you come in.
As a Solution Expert, you will manage a portfolio of customers throughout their contract lifecycle, helping drive product adoption and delivering tailored solutions that go beyond the core platform features.
A major focus of this role will be supporting one of our largest and most strategic clients. This account has already deployed the platform and possesses a high level of expertise, so you’ll be expected to bring deep product knowledge and strong problem-solving skills. You’ll assist them with:
- Advanced platform restructuring
- New integrations (e.g., flat files, APIs, and third-party tools)
- Solution audits and optimisation
- Expert-level advice and technical support to maximise the platform’s value
This is a great opportunity to work with high-impact clients and play a key role in shaping how they leverage our product at scale.
Within 1 month, you will:
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basics requests through ticketing
Within 3 months, you will:
- Take ownership of your primary client, while supporting a small portfolio of additional clients as needed
- Start to answer questions coming from your clients
- Support the Customer Success Partner on functional and technical questions
- Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
Within 6 months, you will:
- Be able to pitch the value of the 360Learning platform
- Develop repeatable and scalable processes to improve project quality and delivery
- Support your customer along their contract from an expertise standpoint
- Deliver Professional Services to your customer base
Within 12 months, you will:
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
- Deliver professional services proposed in our Professional Service catalogue
The Skills Set
- Ideally 5 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
- Previous deployment experience of SaaS products, ideally HR related
- Project management skills
- Good understanding and experience working with APIs, SSO configuration & troubleshooting
- Solution-oriented, client-first mindset in everything you do
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Highly organised and analytical, with a structured and rational approach to managing priorities across multiple customer implementations
- French fluent, Good English proficiency (level B2) and other languages (German, Spanish) would be appreciated
What We Offer
- Compensation: Package includes base salary and a variable component 📈
- Benefits/Perks: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies
- Balance: Flexible hours, full remote work possible anywhere in Spain🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
The Interview Process
- Phone Screen with our Recruiter
- Discovery Meeting with our Solution Expert Coach
- Case Study with our Solution Expert Coach and a Solution Expert
- Clarification Meeting with a Solution Expert
- Culture Fit with our Head of Professional Services
- Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Top Skills
APIs
SaaS
Sso
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