Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary of Team:
We're seeking a Software Engineer to join our Email Platform team within Genesys Cloud. You'll be part of a team responsible for designing, implementing, and maintaining our customer experience email communication services. The ideal candidate will help drive innovation in our cloud-based email infrastructure while ensuring high availability, scalability, and security of our email services.
Responsibilities / Job Duties:
Design, develop, and maintain scalable email processing services within our cloud-based microservice architecture
Implement features supporting email routing, delivery, tracking, and analytics
Build and maintain integrations with email service providers and protocols (SMTP, IMAP, POP3)
Ensure email deliverability and handle bounce management
Participate in on-call rotation to maintain service reliability
Contribute to architectural decisions and technical design reviews
Write comprehensive automated tests for new features and existing functionality
Minimum Requirements:
3+ years of software engineering experience with Java
Experience with distributed systems and microservice architectures
Proven track record of building fault-tolerant and highly available systems
Proficiency in working with REST APIs
Experience with automated testing (unit, integration, and end-to-end)
Familiarity with cloud infrastructure, preferably AWS
Strong problem-solving abilities and analytical thinking
Excellent written and verbal communication skills
Experience working in distributed teams
Self-motivated with ability to work independently
Strong collaboration skills and team-oriented mindset
Desired Skills & Experience:
Understanding of email protocols (SMTP, IMAP, POP3) and email authentication standards (SPF, DKIM, DMARC)
Amazon Simple Email Service (SES)
DynamoDB for message storage and tracking
S3 for email attachment handling
SQS/SNS for asynchronous message processing
Lambda for serverless email processing functions
Experience with email templating systems
Knowledge of email deliverability best practices
Understanding of email security and anti-spam measures
Experience with monitoring and observability tools
Familiarity with compliance requirements (GDPR, CAN-SPAM)
Work Environment:
Fast-paced, agile development environment
Remote-friendly with distributed team collaboration
Regular participation in code reviews and technical discussions
Commitment to continuous learning and improvement
Adherence to Genesys Code of Business Conduct and Ethics
Our Benefits:
Flexible work schedules and work from home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
