SME Account Manager

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our team!

We are seeking a dynamic and commercially focused Account Manager to join the team in our Dublin office. In this role, you will take ownership of a portfolio of SME Mid‑Market clients, strengthening strategic relationships, identifying growth opportunities, and ensuring a consistently high standard of customer engagement and delivery.

Key responsibilities include:

• Office based Account Management for a portfolio of SME polices, with a mix of brokered and direct policies
• Develop and maintain strong relationships with assigned SME accounts, serving as the primary point of contact
• Analyse client needs and provide expert advice on our products and services.
• Identify and pursue cross-selling and upselling opportunities within your portfolio.
• Conduct regular client meetings and negotiations at senior management level.
• Monitor key performance indicators and prepare detailed reports on account progress;
• Collaborate with internal teams to ensure timely delivery of solutions and resolve any client issues;
• Identify and pursue cross-selling and upselling opportunities within your portfolio.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• To participate in projects and take on additional tasks, as and when required.

• Bachelor’s degree in business, Finance, or a related field;
• APA Qualified or working towards accreditation (Insurance Institute of Ireland);
• Experience working in a regulated environment and understanding of CBI requirements and compliance;
• Strong understanding of the TCI landscape and business challenges;
• Customer Service, ability to support the Coface mission of “Commit to your customer”;
• Ability to develop personal and long-term relationships based on adaptation and negotiation skills;
• Good understanding of risk underwriting and claims matters;
• Proficiency in CRM systems and data analysis tools;
• Accuracy, attention to detail;
• Prioritization, determine importance of each task and allocate time accordingly;
• Self-motivated with a high degree of personal responsibility and a hands-on mentality;
• Ability to work collaboratively in a fast-paced, dynamic environment;
• Excellent organisational and time management skills.

Reporting to: Head of Commercial, Ireland

​​​​​​Why Join Coface?

At Coface, we offer a dynamic, international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.

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