Site Reliability Engineer (BMC Discovery Admin)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Site Reliability Engineer (BMC Discovery Admin)

Site Reliability Engineer (BMC Discovery Admin)
The Configuration Management Inventory BizOps team is looking for a BizOps SRE who is experienced in Linux and/or Unix System administration. A perfect candidate would also have experience administering the BMC Discovery application.
In this role you will maintain the current BMC Discovery infrastructure which is dominantly Linux based. You will also be leading Mastercard towards developing new solutions to meet our internal company needs across a variety of network topologies on premise, hybrid, and cloud solutions. Significant internal training opportunities exist to ensure you will be up and running successfully. We need team members with an appetite for change and pushing the boundaries of what can be done. Experience in working across global development, operations, and product teams to prioritize needs and to build relationships is a must.
Role
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
All About You
• Provides technical leadership and support to a distributed team managing globally distributed infrastructure.
• Configure, deploy, and administer Linux-based systems across multiple environments.
• Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists.
• Troubleshoot Network Connectivity and/or Credential issues such as:
• SSH to Linux/Unix Platforms
• WMI Query and Powershell to Windows
• SNMP to Network Devices
• API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.)
• Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance.
• Monitor and respond to system alerts and failures.
• Develops plans to improve quality for each project that impacts the platform.
• Ensures platform procedures are developed with best practices and standards and are well documented.
• Helps to innovate on new methodologies to improve Business Operations.
• Coaches junior level employees on Business Operations best practices.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Qualifications
• BS degree in Computer Science, Network Engineering, code development or equivalent practical experience (at least four years).
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• We need team members with an appetite for change and pushing the boundaries of what can be done with automation.
• Security-first mentality (Security is critical in everything we do).
• Customer-first mentality (Our entire enterprise is our customer base).
• 5 year experience in CVILL19
• A Can-Do attitude and a passion for improving process and automation.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Extensive experience with Linux operating systems (such as CentOS, RHEL, OEL, Unbuntu).
• BMC Discovery administration experience would be ideal.
• SNMP walk and MIB-tree review experience a plus.
• Understanding of ITIL basics and the principles of change control management is ideal.
• Experience with IT Service Management (ITSM) tools such as Remedy, Service Now, etc. is ideal.
• Configuration Management Database (CMDB) experience ideal.
• CompTIA Security+ or other Linux and/or network administration certifications ideal
• Experience with deployment/configuration management and CI/CD and release tools such as Chef, Jenkins, Ansible, Puppet, XL Release (XLR), Octopus, Satellite, Flow, etc.
• Experience with scripting technologies such as Bash, Python, Perl, Powershell, etc.
• Understanding of Windows Server 2012+ and domains.
• Understanding of software and package inventory collection basics.
• Experience supporting Apache WebServer and/or middleware application servers and Java RunTime Environments (Tomcat, WebSphere, WebLogic, JBoss, etc).
• Understanding of common security architecture designs.
• Basic understanding of SSL/TLS and how certificates work.
• Understanding of source code management under a version control system like Git.
• Understanding of networking methodologies at scale.
• Experience with Agile methodologies.
• Experience with monitoring solutions such as Splunk, Dynatrace, AppDynamics, Nagios, Zabbix, etc.
• Understanding of cloud methodologies and services, particularly AWS and Azure.
• Remote server diagnostics and troubleshooting required.
• Understanding of patch/lifecycle management of Linux and Windows endpoints required.
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
Preferred skills:
BMC Discovery Certification
5+ years’ experience in BMC Discovery platform, architecture & attribute management.
Knowledge of REGx in pattern Matching
Should have strong working knowledge of BMC Discovery/Application Discovery and Dependency Mapping (ADDM) infrastructure and Administration
Experience with Splunk, Dyntrace, Docker, Kubernetes is a plus.
REST API Integration Experience (familiar with curl, swagger, request/payload management)
Knowledge of integrations of BMC Discovery with a CMDB (Remedy/ServiceNow, etc.) and other applications
Knowledge of SAAM/CAM Concepts a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.