SIM Engineering Manager

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are looking for an enthusiastic, results driven individual to lead the SIM Team, within the wider Connectivity Department.

The SIM Team is responsible for delivering and supporting Cubic solutions in the SIM cards and Remote SIM Provisioning technologies, including Over-the-Air (OTA) campaigns; developing proprietary SIM applications; SIM card logistics and forecast; Tier1 and IM vendor management; participation in RFx processes, and a wide range of innovative projects and solutions using state-of-the-art technology.

The ideal candidate must be comfortable leading a high-performance team in a fast paced, flexible environment with a variety of new and ongoing projects.

In this role you will:

• Lead a high performing team and provide continuous coaching, mentoring and technical guidance to the team
• Manage the employee growth and performance conversations. Guided by cascaded company goals where you collaboratively agree business and career development goals aligned to performance appraisal process
• Drive the success of technical scale and strategic roadmaps
• Research, document and troubleshoot related technical problems
• Interact with both clients and internal stake holders across varied projects. Continuous interaction with the SIM Development & Innovation team to maintain, support and/or enhance existing solutions/products
• Be responsible for the management of SIM logistics based on customer forecasts
• Work with organisation stakeholders, including leadership group, on resolving major incidents and escalations
• Document and record tasks and activity through Jira or other support tools used by the organization requirements
• Be accountable for planning activities within the team and for the timely resolution of issues

What is in it for you

This role offers you the opportunity to build your leadership skills by helping us steer a group of high performing engineers working to exceed the expectations of our clients. The position also gives you exposure to many other parts of the business, as well as to some of the latest SIM technologies, like RSP, DSDA, iSIM. Cubic is growing fast and provides excellent opportunity for personal growth and development.

Required Skills

• Minimum of 10 years’ relevant professional experience in the SIM industry or in the broader mobile/IT/IoT ecosystem
• Minimum of 5 years’ experience leading a technical team
• Strong people skills with the ability to influence technical discussions
• Ability to lead conversations with internal and external customers to better understand requirements and prioritise tasks
• Good understanding of what a SIM card is: eSIM, iSIM…
• Understanding of the standard SIM product lifecycle
• Working knowledge of OTA campaigns, from a functional and an infrastructure point of view.
• Working knowledge of GSMA standards SGP.02 & SGP.22
• Technical experience supporting customer solutions and engaging with partners to ensure timely resolution, including customer escalations/escalating to 3rd parties
• Excellent prioritization and planning skills, at personal and team level
• Strong verbal and written communication skills

Desirable Skills

• Previous experience on building a team/hiring new members
• Working experience on supporting RSP solutions
• Experience using Atlassian tools, e.g. Confluence, Jira
• Experience with logging tools, e.g. DataDog, Zabbix
• Experience using Kanban model to deliver results
• Experience/knowledge of Postman API
• Good knowledge of SIM security

• 25 days annual leave + 2 company days
• Health Insurance
• Pension Contribution
• ESOP
• Tax saver scheme
• Bike to work scheme
• Sports and social activities
• Great annual office outings (Summer BBQ, Christmas party, charity runs)
• Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
• Learning and Development Opportunities

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.