ServiceNow Developer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

In this role, the ServiceNow Developer will be responsible for developing and maintaining the ServiceNow platform across all installed modules with a particular focus on Strategic Portfolio Management (SPM), configuring and customizing the out of box system to meet the business needs, troubleshoot issues, and provide ongoing support to a variety of teams and individuals in a dynamic Agile environment. US Citizenship required. Must be able to attain a Security clearance.

The successful candidate will work closely with the ServiceNow Solutions Architect to design and implement requirements from many different business stakeholders, creating and maintaining integrations with multiple other systems, building Service Catalog Items, developing scripts and workflows, and increasing automation to make the business more efficient and effective through ServiceNow.

For this position we are seeking a candidate with particular experience developing the SPM module within ServiceNow, who can resolve complex technical problems while ensuring minimal disruption to the environment.

Job Specific Responsibilities:

• Have the ability to assist requesters in refining business requirement details to ensure the customers will be receiving functionality requested.
• Gain knowledge of our ServiceNow implementation to understand and identify cross platform impacts of changes or enhancements being requested.
• Design, develop, and implement solutions including custom applications, workflows, catalog items, and integrations to meet complex business requirements
• Configure and customize the ServiceNow platform using javascript and ServiceNow APIs to extend capabilities and enhance user experience
• Design and implement workflows to support business needs and increase automation
• Develop and configure integrations between ServiceNow and other enterprise systems using integration spokes or custom APIs
• Build and maintain custom applications following best practice to ensure performance and maintainability
• Work within the Agile methodology to develop, build and test alongside other developers to ensure the best product is delivered to requestors in a timely manner
• Work with implementation partners, or internal project teams to Implement new modules as business needs evolve
• Conduct regular ServiceNow version upgrades to ensure we remain compliant and supported by the vendor

Key Skills, Requirements and Competencies:

• Bachelor’s degree in Information Technology or a relevant technical field
• Servicenow Certified Application Developer
• At least 5+ years experience working with the ServiceNow platform, preferably across SPM, ITSM, ITOM, HAM, SAM, and HR modules
• Strong understanding of ITIL principles and practices
• Proficiency in JavaScript and ServiceNow API web services
• Proven experience with integrating ServiceNow with other applications
• Excellent analytical and problem solving skills
• U.S. Citizenship residing on U.S. Soil - will be required to pass Federal clearance.
• Effective communication and interpersonal skills

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