Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Overview:
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that are used by some of the world's largest organizations to make multi-million-dollar decisions and grow their businesses. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.
The Advanced Analytics group of program is seeking a Senior Technical Program Manager to lead cross-functional technical initiatives in an agile environment. The program is comprised of a rich set of products that provide accurate perspectives on Business Experimentation & Optimization efforts. The ideal candidate is passionate about managing multiple projects, software development, data & analytics and vendor management.
Role:
- Plan, execute, and deliver projects from inception to completion.
- Partner across roles and teams to ensure dependencies and risks are identified, well understood, and managed.
- Partner with Product Managers and Customer Experience Designers to develop a deep understanding of users and use cases and apply that knowledge to all engineering efforts.
- Manage and ensure the timely scoping, design, implementation, and release of complex features.
- Drive innovative improvements to team processes.
- Proactively identify roadblocks and challenges, and brainstorm and execute contingency plans throughout project execution using agile practices.
- Establish and maintain clarity and visibility of project decisions, expectations, and milestones.
- Ensure high-quality outputs of all project milestones and dependencies
- Mentor junior teammates.
- Guide and drive effective collaboration within all parties needed for project execution.
- Manage internal and external relationships and collaborate with any external vendors part of the project plan.
- Define and track release performance metrics. Drive process improvements to reduce friction in software delivery while maintaining compliance. Implement and refine incident response processes to quickly address release failures and minimize downtime.
All About you:
- Experience working closely with engineering and product teams in an agile team environment.
- Experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models across multiple teams.
- Curious mindset and willingness to ask questions to identify solutions to faced challenges.
- Demonstrated experience building relationships and partnering with many teams and roles.
- Enjoys diving deep to understand of the platform's capabilities and underlying technologies.
- Can communicate to executives, peers, and stakeholders with impact, eloquence, and authenticity.
- Customer-centric development approach.
- Passion for analytical / quantitative problem solving.
- Track record of identifying and implementing improvements to team development processes.
**Motivation, creativity, self-direction, and desire to thrive on varying team settings.
- Superior academic record with a degree in Computer Science, Engineering, or related technical field.
- Strong written and verbal English communication skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.