Senior Technical Program Manager - Post-Sales Systems (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position can be office-based or hybrid from one of the following cities: London, Dublin, Munich, Berlin, or Madrid

We empower Personio's decision-making with advanced analytics and strategic insights, while boosting productivity through systems improvement and automation. Be part of our transformative journey in HR technology, where your contributions will shape our data-driven future.

As our Senior Technical Program Manager, you will drive programs for the Sales Enablement System team. Typical activities will be planning, designing & driving the success of programs that tackle current and future needs.

You and your team will drive the relationship between our Systems technical teams and business stakeholders, wearing many hats along the way. You’ll work with Sales, Marketing, Finance, Data, and Product teams to drive the business process systems strategy, roadmaps, requirements, and delivery.

Role Responsibilities: What you'll do

• Work with leadership, business stakeholders, and Systems team colleagues to build out shared product and feature roadmaps, aligning to Systems team vision, mission, tenets, and working model — from which working backlogs will be filled and delivered upon.

• Manage business stakeholder inputs, partnering to refine business requirements and target end result outcomes.

• Drive and deliver projects from requirements gathering to post-launch support. 

• Working with your Systems team colleagues on projects, translating requirements, scoping the work efforts, breaking work down into deliverables (user stories, tasks, supporting work streams).

• Partner with Systems team managers, facilitating Agile sprints, ensuring deliverables are clearly articulated, broken-down, assigned, and delivered to plan - all while driving team improvements through use of metrics. 

• Coordinate with partnering business and enablement teams, ensuring smooth program deployments through training, planning, and support activities.

• Drive cross-organizational and team continuous improvement initiatives.

• Help drive semi-annual planning and budgeting activities, in partnership with systems leadership, business stakeholders, and financial planning colleagues.

Role Requirements: What you need to succeed

• Over 5 years of relevant experience as a Technical Program Manager in a lead to cash focused context, with experience in post-sales systems and integration platforms

• Skills in building relationships, leading cross-functional teams, aligning expectations, and communicating proactively to share insights and manage change.

• Competence in identifying and implementing process improvements, staying updated with technology trends, and developing a vision for our post-sales systems for Customer Support, Customer Success, Professional Services, and Customer Education, ensuring alignment with business goals.

• Strong understanding of SaaS sales/post sales operations and integration platforms with hands-on experience using Zendesk and iPaaS (Workato, Mulesoft, Tray, or something similar)

• Experience in Agile setting, using Jira to manage projects and programs, ensuring program transparency and timely delivery of results. (Scrum certifications a plus)

• Ability to drive roadmap execution, manage timelines, and ensure project goals are met. Oversee technical system programs, develop budgets, timelines, and resources, and manage the backlog and sprints as a Scrum Master.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 Impact Day per year

• Receive generous family leave, child support, mental health support, and sabbatical opportunities

• We follow an office-led, remote-friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.