Senior Success Strategy & Operations Manager

Job Description:

Pluralsight’s Success Strategy and Operations department is charged with helping leaders in our company optimize the way that we operate the business. The work is sustained on a vast amount of data and discussions with success managers and key collaborators across functions. The successful candidate will possess very strong analytical skills, communication skills, strong work ethic and will want to learn and grow in a fast-paced environment

Who you’re committed to being:

• A trusted advisor to our EMEA Success teams to drive and track the business under a meticulous data-driven approach, interpreting KPIs and providing recommendations.

• Be the owner of the business operational model and cadence (forecast calls, business reviews, assessment of risk and opportunity, etc.)

• Flexible and able to adjust on the fly to new demands; a sense of urgency.

• A great teammate willing to help their colleagues, when necessary.

What you’ll do:

• Provide strategic guidance to business leaders and support data-based decision making.

• Build sophisticated analytical models that further our understanding of the business. Create and present compelling practical road maps around your findings.

• Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards. Establish monthly cadenced business reporting and meetings.

• Partner effectively across various organizations (HR, Finance, Data Science, Enablement, Sales and Marketing) to drive insights for the business

• In partnership with Data Science team, own and enhance data-sources and data reporting to gain scale and address new requirements

• Work cross‐functionally to drive the execution of go‐to‐market strategies

Experience you’ll bring:

• BA/BS degree and exposure to Economics, Math, Statistics, Finance, Operations, and Business.

• 5+ years' experience working in business intelligence, analytics, business operations, consulting, as an analyst, or a similarly quantitative role.

• A solid understanding of Salesforce and Tableau, with People.ai and Anaplan as nice-to-haves

• GSuite presentation building and modeling experience

• Experience supporting Customer Success and Professional Service teams with workflow optimization, reporting and analytics, and program management.

• Experience building and maintaining tools like Gainsight, Salesforce, Outreach, FinancialForce, and/or other Success systems a strong plus

• Excellent problem solving, interpersonal, and organizational skills.

• The ability to prioritize and work on multiple projects cross functionally.

• Proficiency using Snowflake or SQL to query large data sets a strong plus.

Requirements:

• Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Wednesday and Thursday and remote flexibility on Mondays, Tuesdays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.

• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.

• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.

• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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