Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Department & Team: Outbound Digital
Job Summary:
The Senior Software Engineer builds and operates backend services that power digital outbound messaging in Genesys Cloud. The platform orchestrates millions of SMS, email, and WhatsApp messages through automated campaigns across 18+ global production regions. This role focuses on designing features, solving distributed systems challenges, and maintaining reliability at scale using technologies such as Java, AWS Lambda, DynamoDB, SQS, Kafka, and Redis.
Location: For this position, we are open to those who wish to work hybrid from our office in Galway, or remote within Ireland.
What You’ll Do:
Design and implement features across Java-based EC2 services and AWS Lambda functions
Build and enhance campaign lifecycle management, including APIs, pacing logic, state machines, scheduling, and reporting
Work extensively with DynamoDB, SQS, Kafka, ElastiCache (Redis/Valkey), and EventBridge Scheduler
Design event-driven workflows using DynamoDB Streams, Kafka consumers, and SQS-based job processing
Integrate with internal services for messaging delivery, contact management, phone number provisioning, and templating
Troubleshoot complex production issues across distributed systems, queues, and event streams
Improve system reliability and scalability through auto-scaling, retries, error handling, and caching strategies
Own features end-to-end, from design through deployment and validation across global regions
Write clean, well-tested, and well-documented code; actively participate in code reviews
Mentor engineers through pairing, design discussions, and technical guidance
Contribute to CI/CD pipelines and deployment automation
Collaborate with product, QA, and cross-functional teams to deliver high-quality solutions
What We’re Looking For:
5+ years of software development experience
Strong proficiency in Java and Python
Experience building and operating services in AWS (e.g., EC2, Lambda, DynamoDB, SQS)
Experience with distributed systems patterns, including event-driven architectures and eventual consistency
Familiarity with NoSQL databases (DynamoDB preferred)
Experience with caching systems such as Redis or Valkey
Ability to debug across multiple services using observability tools (e.g., Sumo Logic, New Relic)
Experience with CI/CD pipelines and production deployment workflows
Ability to work independently while communicating effectively across teams
Strong written and verbal communication skills
Bachelor’s degree in Computer Science or equivalent experience
Nice to Have:
Experience with Kafka or other event streaming platforms
Experience with AWS EventBridge, Step Functions, or similar orchestration tools
Familiarity with digital messaging channels (SMS, email, WhatsApp)
Experience with auto-scaling strategies (e.g., ASG target tracking, Lambda concurrency tuning)
Experience with infrastructure as code (Terraform, CloudFormation)
Familiarity with contact center or outbound campaign platforms
Master’s degree in Computer Science or Software Engineering
Our Benefits:
At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:
Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity
#LI-MC1
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
