Senior Services Consultant
As a Senior Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up HubSpot’s growing enterprise team.
In this role, you’ll get to:
- Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot:
- Diagnose customer need based on business objectives and technical requirements
- Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
- Work directly with the customer or partner to define resource needs
- Establish clear milestones, project plans, and timelines for execution
- Present plans to the customer's Executive team
- Influence customer purchase decisions by driving urgency and certainty in recommended solutions
- Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.
- Build relationships with accredited Solutions Partners to:
- Enhance quality of recommendations
- Contribute to partner development by providing feedback directly and through PDMs
- Enhance effectiveness of partner accreditations
- Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects
This role is open in France, Ireland, The U.K., Germany, Belgium, The Netherlands or Spain in office, hybrid or remote in any of those locations.
We are looking for people who:
- Have fluency in English and French
- Have a customer first mindset and a consultative approach to problem solving
- Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
- Have experience helping customers drive organizational change
- Have experience driving value conversations to executive teams
- Have excellent oral and written communication skills
- Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
- Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow
- Are very detailed-oriented and have strong project management skills
- Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
.png){kind=logo}
