Senior Revenue Operations Manager [Customer Growth & Success]

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role:
In this role, you will act as the RevOps Business Partner to the VP of Customer Growth (Account management, expansion sales, CSM). You will be responsible for running and evolving the business unit through data insights, project management of critical initiatives and delivery of core business operations. You will partner with your business leader to evolve the strategy of the department, ensuring it is aligned with company direction and coordinating the prioritisation and investment to get there.
This is a hands-on individual contributor role with scope to expand and lead a team as we grow.
Role Responsibilities: What you'll do

1. Sales Strategy: Develop and drive key strategic initiatives for the entire existing business function.
2. Analysis: Own weekly/monthly forecasting processes, drive ad-hoc analysis and input into annual planning process
3. Stakeholder Management: Ensure the right teams and leaders are aligned to deliver on the priorities of your business unit. Key stakeholders include finance, enablement, data & systems, marketing, product-growth etc.
4. Program/Project Management: Own execution of key departmental initiatives from conception to completion

Role Requirements: What you need to succeed

• 5+ years of analytical experience in sales ops, finance, banking or consulting
• Prior experience running forecasting for a subscription business - churn and expansion experience is a plus
• Expertise in excel, BI tools and data visualization
• Experience presenting to Director + and C level audiences
• Excellent written and verbal communication skills
• Bonus: experience working with/supporting Customer Success teams

KPIs

• Contribution to growth and efficiency metrics - cross-sell revenue, churn, ARR per FTE
• On-time delivery of key projects
• Stakeholder satisfaction metrics

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, uncapped OTE and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 Impact Day per year
• Receive generous family leave, child support, mental health support, and sabbatical opportunities

• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.

• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.