Senior Product Designer

Job Description:

Senior Product Designer

Hybrid Working

Bupa Place, Salford Quays

Full Time (37.5 hours per week)

Up to £55k depending on experience.

(Portfolio to be submitted with application)

About the role. 

We’re looking for a Senior Product Designer to join our Innovation team. We want you to be confident nurturing, refining and testing ideas, and to use design and creativity to bring them to life.

You’ll be part of a talented, multi-disciplinary team shaping the future of health and wellbeing. You’ll be rapidly generating and testing new ideas and innovating experiences.

You’ll also be a part of a passionate and talented experience design community. You will work alongside user researchers and content designers to create the best experiences for Bupa’s customers in the UK. 

You’ll provide mentorship and support to other Product Designers. You’ll facilitate development, encourage growth and foster a culture of care and candour.

What will you achieve?

Creative ideation. You will work with people from across Bupa to facilitate the creation and refinement of innovative ideas.

Rapid testing. You’ll be testing concepts, prototypes ideas with real people, and analysing your findings.

Customer-centric designs. Creating high-fidelity prototypes and iterating based on user feedback. Ensuring our solutions meet real customer needs.

Enhancing UX strategy. Contribute to and improve our existing UX toolkit & playbooks. Help other parts of the business to adopt our culture of customer centricity.

Stakeholder inclusion. Building strong relationships with stakeholders by welcoming them into the design process.

Design system. Supporting and enhancing our design system, ‘Anatomy'. Ensuring consistency and quality across all products.

Building team culture. Supporting the pillars of our culture; psychological safety, celebrating success, and learning from each other. 

Mentoring. You will mentor, coach and inspire other members of the experience design team.

Discipline visibility. You will contribute to playbacks, design crits and other communities of practice sessions. You will enable constructive feedback and elevate the quality of the craft. 

Who are we looking for?  

Someone who looks at the bigger picture. A designer that creates to have an impact on our customers lives. Happy starting with a blank sheet of paper, rapidly generating new ideas.

Proactive innovator. A creative self-starter who thrives in a fast-paced environment.

Visual design skills. You have a strong portfolio and a track record of designing delightful experiences.

Proficient prototype. Skilled in creating high-fidelity prototypes that bring ideas to life. Built to the appropriate level to gain customer feedback.

Strong problem-solving skills. The ability to think critically and creatively.

Comfortable with ambiguity. A self-starter who can identify problems and ideate to drive things forward.

Customer advocate. Passionate about understanding and addressing customer needs.

Discovery researcher. Research experience with the ability to perform rapid testing. Working with research peers to quickly gain insight and iterate.

Comfortable working in quick cycles. Up to 12 weeks to design, prototype and test ideas. Happy to pass functional ideas over to other teams, and to pause and rethink ideas if they’re unsuccessful.

Facilitator. Able to bring stakeholders together in a workshop, extract information and use this to define a direction. 

Design thinker. A deep understanding of user needs, a willingness to explore ideas and use a ‘test and learn’ approach. 

Storyteller. Capable of constructing narratives to influence and engage stakeholders and peers through storytelling.

A champion for accessibility. Acknowledging the needs of users with different backgrounds, abilities, cultures, and environments. Proficiency in designing to WCAG 2.2 AA standards is required to ensure all digital products meet accessibility requirements and regulatory compliance.

Accustomed to working in an FCA regulated business is a bonus. 

Adept in managing complexity across several streams of work. 

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
You’ll receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

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