Senior Manager of Investor Services (AML/KYC & Transfer Agency)

Job Description
Senior Manager, Investor Services (AML/KYC & Transfer Agency)
Service Line: Fund Solutions
Location: Luxembourg
Schedule: 40 hours per week, Onsite/Hybrid
Job Summary
We are seeking an experienced, commercially minded Senior Manager to strengthen Investor Services operations across Luxembourg and CSC's broader European hub.
This role provides operational leadership across Investor AML/KYC, Transfer Agency (TA), and asset due diligence, with a strong focus on regulatory compliance, governance, and service delivery excellence. You will drive performance through KPI/SLA management, continuous improvement, and effective risk oversight. You will also develop high-performing teams and serve as a key escalation point for complex investor and regulatory matters.
Key Responsibilities

• Lead day-to-day oversight of Investor AML/KYC, Transfer Agency, and asset due diligence operations across Luxembourg and the European hub, ensuring consistent service quality and control execution
• Ensure investor onboarding, ongoing monitoring, screening, and due diligence processes align with Luxembourg and EU AML/CFT requirements, CSSF expectations, and internal policies and procedures
• Act as escalation point for complex investor files, high-risk cases, exception handling, and operational/compliance incidents; ensure timely resolution and clear audit trails
• Own operational performance management through KPIs, SLAs, quality metrics, and capacity planning; identify trends and drive measurable improvements in timeliness, accuracy, and client outcomes
• Produce and present operational, risk, and compliance reporting to senior management and relevant governance forums; provide clear insights and actionable recommendations
• Maintain strong governance and audit-readiness by driving periodic risk assessments, QA reviews, control testing, documentation standards, and effective issue remediation
• Partner with Compliance, Legal, Risk, and Business teams to anticipate regulatory change impacts (Luxembourg/EU) and implement proactive enhancements to controls and processes
• Lead continuous improvement and automation initiatives (process re-engineering, workflow optimization, tool/system enhancements) to improve efficiency and scalability while maintaining regulatory rigor
• Lead, coach, and develop people managers and team members; strengthen a risk-aware, client-focused culture through performance management, training, and succession planning
• Build and maintain effective relationships with internal stakeholders, fund managers, investors, counterparties, and external providers; support regulatory discussions, audits, and inspections as required

Required Qualifications

• Experience working in a Fund Manager is highly advantageous
• Significant experience in Investor Services within fund administration, including AML/KYC and Transfer Agency operations and oversight
• Strong working knowledge of Luxembourg and EU regulatory expectations related to AML/CFT and investor due diligence, with the ability to translate requirements into effective operational controls
• Demonstrated leadership experience, including team management, coaching, and building high-performing, compliant operations
• Proven ability to manage performance through KPIs, SLAs, operational reporting, and continuous improvement delivery
• Strong risk and control mindset with experience supporting audits, regulatory reviews, and governance committees
• Excellent stakeholder management and communication skills, including confidence engaging with senior leaders, clients, and investors
• Fluency in English

Preferred Qualifications

• Experience operating in a multi-country or regional operating model (European hub environment)
• Familiarity with Luxembourg funds landscape (e.g., UCITS, AIFs) and related servicing models
• Experience with workflow optimization and automation initiatives within TA/AML operating environments (e.g., process redesign, tooling upgrades)

About Us
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.

• We have been voted a Top Workplace every year since 2006.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.

• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.