Senior Manager, AI Solution Support Lead

Use Your Power for Purpose
The AI Solution Support Lead will oversee the support and operations of AI-driven applications. This position requires proficiency in AI technologies, such as solutions using Generative AI, Large Language Models, and AI agents. The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.
What You Will Achieve

• Manage the day-to-day operations and support for AI applications.
• Collaborate with application development and platform teams to ensure the smooth deployment and maintenance of AI solutions.
• Provide assistance to end-users and work to enhance customer satisfaction.
• Monitor AI applications to ensure they perform optimally, are reliable, and cost-effective.
• Manage stakeholders to ensure AI applications meet business, compliance and IT requirements.
• Lead efforts in incident response and troubleshooting for any application issue.
• Develop and implement best practices for supporting AI applications.
• Oversee software and service vendors and maintain strong vendor relationships.

Minimum Requirements:

• BA/BS or MBA/MS degree with 9+ years of relevant experience in an Application Support and Operations Management.
• Experience in managing support and operations for applications that utilize Generative AI, Large Language Models, and AI agents.
• Proficiency in IT lifecycle management and experience working within a Regulatory environment.
• Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation.
• Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner.
• Capable of making decisions in situations of uncertainty and taking decisive actions.
• A mindset focused on continuous innovation and improvement.
• Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes.
• Strong focus on customer satisfaction and effective stakeholder management.

Preferred Requirements:

• At least 2 years of experience developing AI-enabled applications.
• Experience working in a pharmaceutical organization.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech