Senior IT Manager

The Senior IT Manager at Omilia will be results-driven, highly technical, and passionate about modern IT infrastructures, with a strong security-first mindset. This role focuses on managing and securing user endpoints and implementing Secure Access Service Edge (SASE) solutions. The Senior IT Manager will oversee IT operations within Omilia, a global organization with employees in over 20 countries. The position also involves close collaboration with the leadership team to implement IT strategies that align with the company's goals.

Key Accountabilities:

• Oversee the IT team's operations and the delivery of Omilia's internal IT help desk, with a focus on supporting remote users and managing user endpoints.
• Lead and manage the IT staff, including hiring, training, coaching, and performance management.
• Develop and implement IT strategies with an emphasis on SASE architecture to enhance security and access controls across remote and distributed teams.
• Ensure smooth rollout and ongoing support of enterprise-wide tools, especially those related to security and endpoint management.
• Regularly review endpoint infrastructure, assessing for replacements, upgrades, and productivity improvements.
• Evaluate and recommend technology solutions, particularly around automating endpoint management and optimizing remote access technologies.
• Manage and maintain the organization's SASE framework, securing connections to cloud services and internal systems.
• Collaborate with security teams to implement and enforce security policies, ensuring endpoint devices and cloud services are protected against threats.
• Ensure regular backup and recovery procedures are implemented for endpoint devices and critical systems.
• Identify and mitigate security risks across user endpoints, networks, and cloud services.
• Facilitate security audits, investigations, and evidence collection as needed.
• Define and track key OKRs and KPIs for IT performance, continuously improving endpoint management processes.
• Prepare progress and budget reports for upper management, particularly around endpoint security and remote access improvements.
• Actively contribute to hands-on IT operations, especially in managing endpoint security tools like MDM, CASB, and DLP.

Contribute actively and effectively as an integrated team member

• Work closely with cross-functional teams to ensure alignment between IT strategy and overall business goals.
• Manage escalations and provide clear resolutions to endpoint-related issues.
• Act as a key contributor to the organization’s success by supporting other priority initiatives when needed.
• Represent Omilia as a tech ambassador, promoting best practices in endpoint security and modern IT infrastructure.

• Bachelor's degree in information technology, information systems, computer science, or related fields (Master's degree preferred).
• At least 6 years of experience in IT operations, with a minimum of 2 years leading IT teams.
• Strong proficiency in modern IT systems, especially those focused on endpoint management and remote support.
• Hands-on experience with SASE architecture, managing cloud-based services, and securing user endpoints.
• Knowledge in:
• Endpoint security tools (MDM, DLP, CASB)
• SASE implementation and cloud security
• Remote troubleshooting for diverse OS environments (Windows, MacOS, Linux)
• Network and cloud technologies (e.g., VPN, SD-WAN)
• Automation tools for IT operations
• Excellent organizational and problem-solving skills.
• Strong interpersonal and communication abilities.
• Experience in multicultural, distributed teams.
• Fluency in English (Greek a plus).
• Familiarity with security standards (ISO27001, SOC2, etc.) and certifications (ITIL-3, CCNA, etc.).
• Experience with agile methodologies.
  Nice to have:

• Knowledge of virtualized environments (ESXi, Proxmox).
• Apple device management and asset tracking.
• Jamf Pro
• Scripting languages (Python, Bash) for IT automation.

• Fixed compensation.
• Long-term employment with the working days vacation.
• Development in professional growth (courses, training, etc).
• Being part of successful cutting-edge technology products that are making a global impact in the service industry.
• Proficient and fun-to-work-with colleagues.
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.