The Senior Global Product Operations Manager will oversee product operations, manage KPIs, automate processes, and lead cross-functional initiatives to enhance product performance. This role requires collaboration with various teams to ensure alignment with company goals.
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 172 people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Senior Global Product Operations Manager to spearhead the overall look and feel of our features and services.
We are looking for a Senior Global Product Operations Manager to own the bridge between product, data, and operations. This is a high-impact role where you’ll design scalable processes, define and manage metrics, and drive initiatives that shape how our products grow and perform globally. You’ll partner with product, engineering, customer experience, and leadership to ensure that insights turn into action and that execution stays aligned with company goals.
What you'll be doing:
- Define and manage KPIs, dashboards, and reporting frameworks that measure product adoption, operational efficiency, and customer success.
- Turn customer and operations insights into clear product priorities and process improvements.
- Automate and optimize onboarding, payroll, compliance, and support workflows to ensure scalability across global markets.
- Partner with Product Managers to launch and measure new features and products, from requirements through to adoption tracking.
- Lead cross-functional projects that require alignment across operations, product, and engineering.
- Act as the metrics champion, ensuring the organization knows what to measure, why it matters, and how to improve.
- Leverage tools like Zendesk, Jira, Notion, HubSpot, and BI platforms (Looker/Tableau, SQL) to streamline processes and increase visibility.
- Document workflows, product changes, and best practices for both internal and external stakeholders.
What you’ll need:
- 5+ years in Product Operations, Business Operations, or BI/Data-focused roles within SaaS or tech (HRTech, FinTech, or B2B SaaS is a strong plus).
- Strong analytical and technical background, with experience using BI tools and working directly with data (SQL, dashboards, reporting).
- Proven ability to automate and improve processes at scale.
- Experience managing cross-functional projects and driving measurable impact.
- Excellent communication skills: you can translate complex data into simple, actionable insights.
- Comfortable operating in a fast-paced, global, remote-first startup with changing priorities.
- Passion for metrics, scalable systems, and building productized operations.
Top Skills
Hubspot
JIRA
Looker
Notion
SQL
Tableau
Zendesk
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